They lie to get your money and don't give you what you what they said they will! Lm designing made unauthorized charges on my card. I just don't want anyone else to get take for this same ride.
I hired them to do a custom site for me so people could order custom art online, and also shop for comic merchandise; they told me that they could do this. (BEFORE THEY GOT MY MONEY) But it was a lie. There was no professionalism, or walk through each step, because I have never done a site, before and I told them this. They never gave me any pointers or input no info about my competition. I had to beg to get them to tell me how the site worked. I still don't know how to change the main pictures of my site, but I they do this so that you will always have to come to them and pay them more money.
As I said they told me that they would be able to make sure my customers could commission various types of work online, this is what sets us apart from any other artist online. I let them know this, and asked them about this over nine times, most of the time they would say nothing, then finally they said it would cost too much money (months after they had been paid in full and I was promised they could do this), they I reminded them that they did promise to do this and that this was the whole PURPOSE in building the site. About a week went by and they didn't say anything. So I asked them again, this time they said they would do a call in form so people could call for art, but this was not the agreement. They didn't even to the call in form. I am tired of their broken promises and lies. My site isn't the way me or my staff wanted it to be, nor does it have over 50% of its function!
I was basically told that they were going to do what they wanted to do, as far as design and layout of my site, because when I asked for them to adjust certain things or move this or that, I wouldn't get a response, so I had to keep on asking until the issues were addressed. Most of the things on my site I had to ask at least a minimum of nine times to get. It's like they have no sense of layout, because they would just throw things up and it wouldn't look good at all. So I asked them to adjust it and it would take months or weeks to do things that could be completed in a couple of days. I felt like they didn't care about my business or me and they just wanted money. And once they got it they didn't care if I was satisfied.
I should have known from the start though, I was told I would get to choose from 3 layouts, but only got one. After they had been pre-paid in full they called me, and asked for half of the total price. That should have been a red flag. Next the site we modeled mine after had some movement on the menu, and I specifically asked for my site to have this, and was told yes. But later the programs tell me this would be extra and it wasn't included. I WOULD HAVE NEVER MODELED MY SITE AFTER IT, if they would have told me this up front and would have got a different layout. That is why I wanted the look in the first place. Second red flag. There are arrows on my site that you were suppose to click on and go to the next picture or click on the picture and it would become bigger. There is no point in having the arrows or the pictures up if you cannot do this. Another red flag. They didn't want to do their job; they didn't want to put pictures or information up. I spent almost four days getting images for the site, then they tell me after, that they could only put up a certain number, I would have never spent the time on this if they would have told me from the get go. When I asked for normal things on a website I was always told that that isn't what I paid for or it not in the budget. How then is this custom site, if even the normal things aren't covered? It took them 5 months to build a site that should have been done in a month; we lost money because of them. They missed a deadline and some of my sponsors though it was a joke.
This is has just been a nightmare working with them. My staff is so disappointed and upset, that they ripped us off like this. If they couldn't handle our business needs why take our money?
The final straw was when I asked them to do some final revisions, and they did them. Then they said that I owe them 325 dollars. If I knew they were going to be greedy I would have just taken my site and got someone else to do the work that they were supposed to do for the money I paid them at first. The very next day they charged my card with un-authorization. Not once but twice! What is custom about this site? The site still isn't how I or my staff envisioned it and I am tired of just settling for crappy work and hoping that encouraging words would make them do better! Positive words don't work with these guys. Maybe that I got a custom screw job, that's about it. I sick of these clowns! Don't trust lm designing or lisa munoz they are crooks!
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