I'm the Fraud Specialist for a community bank. We recently had a customer file a visa dispute on a transaction in the amount of $79.95 from general resource care, Utah 877-207-8080 aka fininacial crisis grant. The custoemr was unable to reach this company, so I tried to assist him and was able to reach them by calling 877-208-6622 a number provided by another complaint on this site.
I reached their customer service center on May 05 and the representative gave me a cancellation number and advised me that a refund would be issued to our customer within 7-10 days. On May 19, I called the merchant again at 877-208-6622 and stated that we had not received our refund yet and the customer service representative stated that the refund was indeed in process to allow three more days to receive the refund.
On May 26 we still have not received the refund so I contacted their customer service department again and stated that we haven't received the refund. They stated that we were past our 7 days and we will not be getting a refund. These employees are trained to lie about the transactions. I will file a dispute the dispute after the 30 days that I am required to allow them to process the refund.
I just wanted to share my experience of dishonesty from this merchant.
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