I used Target's bridal registry to buy a gift for my cousin. On the entire page it is printed in red next to the item that if you buy 50.00 worth of merchandise you get free shipping. What they don't tell you is that you have to buy 50.00 worth of the same item in order to get the free shipping.in my situation I would have had to buy 5 beach bags (the bride only wanted one) in order to get the promotion that is not explained. My mom thought the same thing when she saw the ad. I spent over 100.00. I was charged 20.00 for shipping. When I called to complain they explained that you had to buy 50.00 worth of the same item in order to get the shipping and then they said that I could choose to combine shipping in order to get less on shipping costs. I assumed that if I bought 4 things, the same day, at the same website going to the same bride at the same address, these things would go in the same box. It was too late for me to do this as it had already been shipped.
In talking with customer service, they couldn't find my order after I gave them the 17 digit order number, they asked me to respond to their email, I responded and it was sent back—they really wanted to hear from me—they sent me a do not reply email address that automatically bounces back. Then I got bounced from all of their "customer care" places in different countries who just bounced me to "supervisers". Finally I called their corporate office in Minneapolis and they basically said they would tell some executives but not to expect to hear anything or get anything resolved. I was asking that they clarify their rules so that this doesn't happen to anyone else. They refused and basically said I needed to call the same people that I had already talked to. Frustrating and certainly nothing I would ever expect from Target, a store I once loved. I will never buy anything from them again online. The website is difficult to navigate and the customer service is non-existant and meant to frustrate people so they just give up and go away.
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