I had hughes.net satellite service from approximately 10 years. Oct I contacted the company regarding termination of service, because I was unemployed.
In April I received a letter from Hugesnet stating that I owed them 90.75 because the credit card on file did not work. I called the company to straighten the mess out.
First of all I spoke with MJ case # 17928306. She told me I had suspended service in Oct and it was reinstated on April 11. I told her I had not suspended I had cancelled.
She forwarded me to Keven Case# 17928373. He said the same thing and this time I was assured the case was cancelled, but I still owed 25.28 for my service from April 11 to April 18.
I asked for a supervisor, I was told by Kevin that the supervisor would tell me the same thing. I said I still want one.
He placed me on hold. I held for over 15 minutes, no music or nothing to know if my call was on hold, lost, in limbo?
Finally Sharon gets on the phone and says the same thing. I told her I don't care what their notes stated I had cancelled. She then asked me for my case number from Oct. I said I dont have it, I disconnected the entire thing and threw out all that stuff in Oct.
Sharon said that according to the notes I had suspended the acct. I asked her why she needed the case# then if she obviously had the notes which were not accurate in front of her. She said she needed the case # in case there were other notes she could not find.
She really Pi*d me Off with that remark. So in otherwords there could be notes that they cant locate but yet they are billing me for services I did not use, nor did I know I had.
I asked Sharon why did they not send out a letter confirming that I had Suspended my account? I was told the company does not do that. Well DUH! I suppose that would be good customer service. I also asked her, Why did the company not send me a letter stating they were re-instating my supposed suspended acct. I was told they don't do that either.
I told her at this point I was to pi*d off to talk with her and her stupid company who RIPPs people off by supposedly suspending an account instead of cancelling it, and then not notifying you that you were reinstated. The only reason I found out was because I had cancelled the credit card that this bill was billed against so I got a letter from collections dept, otherwise I would never have known they were billing me til I got my credit card bill.
This company is the pits. I recommend you avoid them if at all possible. Their billing dept is the pits as is there tech support which is in India for Level 1 and Level 2 is in the Philipines, Level 3 is ok as they are located in Miami Fl and at least speak english.
0 comments