I initially purchased a custom order lace wig from Lace-unitillusions on Ebay and paid via Paypal on 09/19/08. The wig was delivered on 12/8/08, but it was the wrong one. I immediately notified Lace Unit Illusions of the problem and Gloria had told me to return it to her and she would get a new wig made and expedited to me. I shipped the wig back with signature confirmation and waited several weeks before inquiring many times via email as to the status of the new piece.
Eventually I received information from Susan that the wig has been finished for some time and she was not sure why it had not been shipped. She assured me it would be shipped on 3/03/09 and asked to verify my address for shipment. I did not receive the wig and emailed her a few times once again asking where it was and to provide proof of shipping. I finally received a response giving me the tracking number (#0307...) and it shows it was delivered to Jamaica NY 11434 on 3/05/09. That is not the correct address that I had given Susan. She has acknowledged this error and promised a refund that I have yet to receive. I have all emails backing these claims. It's a shame when unscrupulous companies such as this, prey upon people who are suffering from hair loss from chemotherapy, alopecia or an illness.
Their website: www.lace-unitillusions.com
Ebay ID: regaldesigner58
IOffer ID: laceunitillusions and others that I will post later.
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