I've only had a tiny little taste of the FRAUD that 3XP web solution spews and I am totally disgusted. I'm here today to warn others so they too do not fall victim to this scandalous company and it's unethical business tactics.
I signed up for a web package through my DOBA membership (which is also a ripoff btw) and right from the get go encountered nothing but problems. From the initial billing not being processed correctly, to my web store not being created in a timely manner, to paperwork supposedly being lost and my having to resubmit via fax, to haveing to cancel and re-do the entire process because of incompetent sales or customer service personel, to different departments calling me and offering new services and not even knowing that my store wasn't running yet, etc. The list gos on and on...
By the time everything was actually ready to go, it had been nearly three weeks and I had enough time to actually look into the company and it's track record. I reviewed the policies and saw that I was able to cancel the contract because my web store hadn't even started being built yet. Whooo Hooo. Thank Goodness because at that point I wanted nothing to do with this company. I made a call to the company and spoke with Rick Ruffalo. He stated that he was in charge of cancellations and verified that since my store was NOT built, I would get my money back in full. He told me to simply send an email to him. I did so as soon as the conversation ended.
When I did not receive my refund, I called back and spoke to another customer service rep and they informed me that the store was in fact marked for deletion and that I should receive my refund in 5 days or so.
Figuring that was that, I went on about my merry way. No refund. No refund. I re-sent the cancellation letter to the email address Rick Ruffalo gave me. No reply. No refund.
What's next?
Low and behold I receive an email from the company telling me that my webstore has been created and that I may now log in with my user name and password!
Lol
Are you kidding me? You mean the webstore that I cancelled several times and requested a refund for bith verbally and via email? And NOW, since the webstore has been built... Guess what? LOL No refund
This company is a FLAT OUT FRAUD.
When I finally had enough, I sent them the nastiest, yet legal, email that I could muster up and told them what I thought of them and what my plan of action was as an irrate consumer. Being in the military, I have several organizations that I plan on calling upon to help me get the word out about this company and I told him so.
Only THEN did I revieve a reply. First from a man stating that I was emailing the wrong department and that he WAS aware that I was trying to cancel my account because RICK had told him that he was 'waiting' for the cancellation email. I explained that I did send several cancellation emails and nothing happened other than the store being built... The email was forwarded to Rick at my request since Rick supposedly doesn't receive my emails and I was 'forwarded back', through this other customer service person an email ~ finally. LOL FUBAR I tell ya! (If you kept up with that... Whew... You're good!)
This man, Rick Ruffalo had the audacity to threaten to sue me & forward the email to my commander! Lol Like I really care! I told him to be my guest... Forward it to the President of The United States. I will not be bullied or threatened... He ended his email to me with
'it seems that you are on edge — rick'
Nice!
Also see the following legal report at:
Http://www.smcorp.com/weborder/fraud_alert.html
Which warns against doing business with 3XP Web Solutions, Travis Prouty, and Garette Craig.
These named two people are integrally involved in 3XP Web Solutions as employee and owner, respectively.
So let's sum it up... incompetent, Scandalous, Unethical, Fraudulent, Lies, Bullying, Threatening, Terrible Customer Service... To name a few.
That's my experience with this bogus company and I personally advise anyone considering joining them to RUN... RUN AWAY FAST!
Gijane
Alexandria, Virginia
Other public documents and websites available for your viewing about this sorry excuse for a company:
Http://www.smcorp.com/weborder/ebizcsp. Pdf
(this is an actual Judgement against the company... Really worth a look!)
Www.bbb.com
They have 19 better business bureau complaints in the past 12 MONTHS ALONE...
Think about doing your part as a conscious consumer and reporting your personal experiences with companies that are unethical!
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