Nearly 4 years back I bought my first Business Accout with IX.
Right after, I bought 3 more, and that I was suggesting them to my clients. For that first 24 months, I NEVER required assistance, I can't remember ever having an issue.in 2007 that found a finish.
In June of among my websites Photo Galleries wasn't filling pictures, and so I recorded onto “Chat Support” it had been a headache, the individual I had been communicating with was limited using the English languge. I attempted to describe that my pictures weren't launching, he responded the repository was “broken” and that I might have to be patient. After I told him the repository was working only good, since my site was tugging up websites, for example administrator, and client login, which recommended the repository was operating, but another thing was wrong using the database… Anyhow, to maintain a long tale nearly so long, after about twenty four hours I received a note from IX stating the host corrupted, and also the copy of the host was likewise corrupted, and my website was eliminated forever. Yesssss I did so possess a copy, however it was 14 days previous, and minus about 5000 photo’s.
I wanted a payment for that site which was dropped, I'd invested about 15 extended months focusing on the website, I'd at that time 22 customers promoting photo’s and artwork, within 2 times I had been outlined being an error page on google, and never to say I had been stressed towards the max… IX were were extremly type in my experience, and provided me 14 days of free hosting. How large.
Following this, issues went drasticly wrong with IX, more downtime than uptime, once the websites were up, anything was therefore sluggish, it had been like drawing big peanut butter via a hay. IX was going, also it was sinking quickly.
In Can I received A Contact blaming me of Phishing, and 3 balances could be ended easily didn't take away the files. However they didn't inform me wherever the documents were! So when I called Sergy Inospeakyenglish he was really rude and began informing me that my internet files weren't safe, after I described these were, and also the one folder that required 777 was guarded with a. Htaccess, he'd not need it, the entire fault was placed on ONE 777 file.
Then something happened, oneday I googled among my websites, and got A Mistake Communication in regards to a php component, I ripped the Problem message and googled it. And that I realized that EVERY website on google had exactly the same error information included /*/*/ hsphere/* etc Today I understand this really is apt to be IX website hosting due to the handle panel. And so I subsequently BetterWhois an entire listing of websites, and every single one of these was located at IX internet. It was beyond coincedence. After I called IX and informed them that I'd strong accusations that they'd a host vunerabilty, I had been bluntly informed that, that wasn't feasible, also it was my problem, but again a 777 file, this occurred again 10 nights later, again I acquired blamed. Then another 10 nights later, another business bill got shot, but this consideration had 8 solely 100% html websites, NO files, no programs simply real html, and EVERY document was injected. After I named, I had been informed it had been my problem, and that I must examine my permissions, after I stated used to do have no files, I had been informed I'd submitted a Trojan, after I stated I'd not handled the balances for 13 weeks, I had been informed my Ftp code was also easy. After I mentioned it had been the most 12 characters and figures, I had been charged of providing it to someone. I had been furious. I had been 100% sure that the issue was on the finish, and that I would show it.
I began gathering info, and requiring to keep in touch with a supervisor, the only path I acquired to talk to a manager was to express that I'd information of a large protection problem on the machines.
The very first supervisor I talked to was Kenny, he was really pleasant, and immediately explained that IX had a problem on the machines, that was an obsolete Php component. … ULTIMATELY someone accepted it had been their problem.
During July, August September and Oct, all my websites were fetting shot every 10 times, every single day I'd be calling and requesting copies, and everytime I talked to aid they'd blame me, the moment I described that I'd voiced to some supervisor and he addmitted IX had a problem, they'd alter their tale to ” They're operating on it”
EVERYBODY at IX understood and understand what is certainly going on, ALL OF THEM realize that the issue is on their finish, plus they all proceed at fault clients. Daily I wished that issues might simply get categorized, I'd friends and clients that I'd suggested to IX begin accusing me for that which was occurring, assistance was informing them that their file permissions were the issue, or they had submitted a troyan, etc etc.
After 4 years I really could not go any more, and began to transfer my websites to a different host. When I request my money-back because of the quantity of high downtime, I received a notice from “Amanda” stating that and that I estimate.
This Can Be A difficulty that's been internationally affecting numerous machines around the world. So far as payment, I'm really sorry but we are not able to give you any credit for this problem. If it had been something which we'd immediate impact over, I'd be pleased to honor you credit…unfortunately, we've no control over this case.
Therefore, they acknowledge they've an issue on the host that's creating severe harm to so much nearly 80,000 client websites, but simply because they don’t have immediate impact within the issue, we are able to overlook a reimbursement which was but still is guaranteed on the site.
Even when IX internet had acknowledged me $150 to cover my new website hosting, it'd have now been a-kind motion, alternatively they made a decision to stop me after I was down.
Today, for your remainder of my entire life, I'll do anything possible to…. Well, let’s simply state “Warn Others” ;-]
More information: www.http://ixwebhostwarning. Wordpress.com
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