PLIMUS and DiskInternals threaten so-called "Criminal Liability" if I so much as exercise my right of free speech and submit bad reviews to such websites as complaint.
The following is the RIDICULOUS 5-day running dialogue (that will probably continue indefinitely) with PLIMUS regarding my demand for my wasted $39.95 for DiskInternals Uneraser.
PLIMUS
Simply better e-commerce
ORDER REFERENCE # 36789230
Date Product Quantity Total
11/16 04:09 DiskInternals Uneraser (25554) - Personal License (1648028) 1 39.95
Order Total (Paid via Visa: XXXX-XXXX-XXXX - 8474 - GE Money Bank () 39.95
Refund status: Pending vendor response
11/19 08:57 Customer Product doesn't match expectations - The paucity of customer service and support from DiskInternals is totally unacceptable. Having to wait 24 hours for their cursory replies to my questions, which contain only a dearth of information that side-steps my specific questions is totally unprofessional. I am uninstalling DiskInternalsUneraser because it is also causing my computer to do random, quirky things, as well, and I demand a full refund of the $39.95 I paid on my Visa card.
11/19 09:00 Customer Reply to the software vendor - Product doesn't match expectations - The paucity of customer service and support from DiskInternals is totally unacceptable. Having to wait 24 hours for their cursory replies to my questions, which contain only a dearth of information that side-steps my specific questions is totally unprofessional. I am uninstalling DiskInternalsUneraser because it is also causing my computer to do random, quirky things, as well, and I demand a full refund of the $39.95 I paid on my Visa card. If this refund is refused, I shall warn the public NOT to do business with you, and will vociferously post on such sites as consumer complaints and all others that can effectively get the word out about the lack of customer service
11/19 23:55 Vendor Reply to customer - "Having to wait 24 hours for their cursory replies to my questions, which contain only a dearth of information that side-steps my specific questions is totally unprofessional." You didn't order the priority support. What did the technical support said you about the refund?
11/20 04:27 Customer Reply to the software vendor - Your company needs to make it clear, and COMMUNICATE — UP FRONT — that your so-called "priority support" is available. Lack of effective communication is my main criticism of your system, and you should listen and make improvements. I was not aware that such a premium service existed. It is too late now, anyway, and a moot point, as the files have become unrecoverable after all this time on the laptop and being over-written. Besides, the Uneraser program slowed down my laptop so severely, that it would barely boot up — even after uninstalling it. I had to use the Windows XP System Restore feature just to get my laptop running again. I'm fed up with your company and all this run-around and delayed communication. I demand a refund and I shall never deal with you again.
11/20 04:45 Vendor Reply to customer - Do you want to buy the priority support for One Year ($39.95) now?"It is too late now" Priority support is offered on our site, do you need a screenshot? Anyway, as you didn't order priority support, you can't say that it's too late now. "the Uneraser program slowed down my laptop" Probably you have physical problems with your drive, Uneraser can't cause such problems. Or maybe you've rebooted your laptop incorrectly and damaged ntldr and ntdetect.com.
11/20 04:56 Customer Reply to the software vendor - All I know is my laptop did NOT have any operational problems before getting involved with your hard-to-understand program, and now you are trying to irritate me by telling me — essentially: the customer is WRONG. Have you ever heard the term "SATISFACTION GUARANTEED." Quit jacking me around, and simply refund my $39.95. Otherwise, I shall start writing to all the website reviews about how difficult your company is to deal with.
11/20 05:04 Customer Reply to the software vendor - Is this "Simply better e-commerce" like it says at the top of your page? Why is it that you're now responding every 5 minutes fighting refunding my money, and yet you had no time to help me when I was having trouble understanding your program. I've had it. The entire Internet is going to hear about this. You have really made me angry. I have never known such difficult people to deal with. It is companies like yours that consumer complaints thrives on.
11/24 03:47 Vendor Resolve (without a refund) - "Why is it that you're now responding every 5 minutes fighting refunding my money" When we don't have the messages with higher priority, we always concentrate on the rest of our customers. If you're going to write negative reviews not based on the guarantees given in EULA you've accepted, this will entail criminal liability.
11/24 09:04 Customer Reply to the software vendor - I was a U.S. Naval Aviator and Legal Officer — we called people like you "Sea Lawyers." Criminal Liability for telling the TRUTH? You've gotta' be high! Just remember that TRUTH is ALWAYS a defense in any kind of libel or slander suit, and the TRUTH is, you won't refund my wasted $39.95. You have my money for a productive unsatisfactory to me — that is prima facie evidence right there that you don't stand behind your product! You would be laughed out of court by bringing a frivolous lawsuit such as you threaten. You people are the absolute WORST and are impersonating real human beings.
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