I live in England and paid 25pounds on 22nd September for a logo. I was very let down by the standard of logos sent to me by www.25poundlogo.com. Www.25poundlogo.com seem to be a sister company of www.50poundlogo.com as their websites look the same.
The company politely asked for another chance which I gave them. The standard was still not up to scratch so I asked for my full refund as per the terms and conditions on their website on 23rd September. According to their terms and conditions you are entitled to a full refund if you are not satisfied. They responded by email saying that they would give me a full refund but it could take up to 21 days.
On 11th October after not hearing anything else I contacted them to enquire about my refund. I received a email on 12th October asking for my paypal address to speed up payment which I gave to them. I have not heard anything since or received any money. They have no telephone numbers or addresses on their website so my only option has been to email every single email address they advertise on their website. Unsurprisingly I have NOT had one response and the date is now 27th October. So I am still waiting for my refund and it has been 34 days!!! I have sought legal action with my local trading standards and plan on letting as many people as possible know about the practices of this company as possible. They are not going to get away with ripping people off. Don't you hate how some people in this world lack any kind of morals.
I would be interested to hear of others that have experienced similiar treatment from either 25poundlogo or 50dollarlogo
Nicola
Kingston
Europe
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