Here is my work order experience: HENCE all the communication on my part and none on the buyer part and none on ONFORCE part:
Tue Oct 21 6:58pm | Glen Hoehn | Pro Supervisor
*Status*
I called Deloris at 7:00pm regarding this work order and because she was able calm me down a little bit I will give this work order 1 more day. If I do not hear from someone tomorrow morning regarding this then I will assume I need to do what I need to do to get paid!!!
For the love of god, all you need to do is keep a line of communication open and you cannot even be bothered with that!
Tue Oct 21 6:42pm | Glen Hoehn | Pro Supervisor
*Status*
I called onforce and spoke to Sandy about this work order and she continues to tell me there is nothing she or anyone else can do to help with getting this work order closed and I am very upset and she would not let me speak with a supervisor and would not give me any phone numbers to any supervisors regarding this matter
This is absolutely rediculous! The pro should be able to place a work order into problem status and because I can't, I have no alternative but to sit and wait and wait and wait even more!
Tue Oct 21 6:33pm | Glen Hoehn | Pro Supervisor
*Status*
I called at approximately 2:00pm today and spoke to Rich himself and he said he would make sure this work order was closed today. It is now 6:30pm and the work order is still open.
Mon Oct 20 6:41pm | Glen Hoehn | Pro Supervisor
*Status*
I called Onforce Market Support to see if they could get involved with this work order to help in getting it closed out as apparently I am not able to communicate with Granite in an efficient manner and have been unsuccessful with getting my phone calls returned.
Mon Oct 20 6:33pm | Glen Hoehn | Pro Supervisor
*Reply Requested*
I tried to call Granite Field Services once again, Was on hold for over
5 minutes with an automated machine that eventually just hung up on me.
Mon Oct 20 6:27pm | Glen Hoehn | Pro Supervisor
*Reply Requested*
I did not receive a call per the request Bob made at 3:45 this afternoon. If I do not receive a response regarding this Email, I will be left with no alternative but to turn it over to Onforce for further investigation as to why I am getting no replies through the ticket and no return phone calls.
Thank you!
Mon Oct 20 3:46pm | Glen Hoehn | Pro Supervisor
*Reply Requested*
I wanted to document that I called Granite and spoke to Bob at 3:40pm regarding this work order to check status. I explained that the last time I called, they said the work order would close out on Monday
(Today) but I had not seen it close and that was the reason for my phone call.
Bob noticed in the notes that the work order should have been closed and he is getting inside wiring on the telephone call to help assist in getting this work order closed. I was placed on hold for approximately a minute or so and he said he could not get through to anyone so he was going to send an Email to have them call me directly.
Fri Oct 17 4:53pm | Glen Hoehn | Pro Supervisor
*Reply Requested*
I just wanted to document that I called Granite Field Services regarding this work order and I was told that they were keeping this work order open until a dial tone was restored at this location so they could resend me to the job site.
I have no problem with going back on site as long as it is prior to Monday October 20 as I am going to be going in for a surgery that is going to put me out of work for several months. Therefore, please do not dispatch any job after this date to me as I will not be able to do them.
Thank you!
Fri Oct 17 4:40pm | Glen Hoehn | Pro Supervisor
*Reply Requested*
Can you close this wo? Why can't I get a response on this??? Your communication is becoming unsatisfactory!
Fri Oct 17 7:38am | Glen Hoehn | Pro Supervisor
*Reply Requested*
Can you close this wo?
Thu Oct 16 5:16pm | Glen Hoehn | Pro Supervisor
*Status*
Can you close this wo?
Now, here is onforce response:
* To add a note, reply and enter your note above this line *
* Please use the work order notes for all communications *
Work Order #: 40011427
IVR Access: 888.209.0727 or 888.208.6840 code: 855925
Service Task: Consumer Electronics Wiring & Cabling In Wall
Diagnose & Repair
Service Time (local): Wed Oct 15 10:00am - 5:00pm
Location: Painted Post, NY 14870 (Commercial)
Spend Limit: US $275 maximum @ hourly rate
Service Pro: Glen H. (#38971)
ReturnPaperwork: Yes - Faxed 12:40pm
TravelTime: 1.25
Cable:
Cable per foot:
Jacks:
Number of Jacks:
Faceplates:
Number of Faceplates:
Work Order Notes
Tue Oct 21 7:48pm | Keith Simpson | OnForce CSR Level 3
*Status*
Good evening Glen,
After reviewing your phone calls regarding work order #40011427, OnForce has currently suspended your account indefinitely due to:
Unprofessionalism. The Market Support Team is required to automatically suspend a service professional indefinitely under these circumstances.
'* Please Read Below for IMPORTANT INFORMATION *
1. You have 3 business days to complete any Accepted work orders for payment. Any Uncompleted Work Orders beyond that time frame will be completed for $0 on your behalf.
2. Please check the 'active work orders' menu of your Professional Command Center for the status of work orders assigned to you. Based on the circumstances, OnForce may be required to unassign work orders from your Professional Command Center due to your current account status.
3. Should you wish to appeal your deactivation, or have any questions, please refer to the following links:
http://help. Onforce.com/pros/questions/721/Appealing Removal and http://help. Onforce.com/pros/questions/715/Guiding Principles. To ensure the Appeals Process is a true peer review and in order to maintain our neutrality in the marketplace, OnForce will not argue for or against the deactivation of the service professional. If the Service Pro Appeals Board determines that the service professional should be reinstated, OnForce will reinstate that service pro.
GO FIGURE, I am just another statistic
Glen xxxxxx
Mount Morris, New York
U.S.A.
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