When I arrived to Officetronics website I was hesitant but there luring low prices had me purchase an HP 4250N. After the purchase things went smoothly until I recieved the package 4 days later. Shipping was quick but the product arrived in a very weird manner. I checked the side of the sticker where the model number and serial numbers were shown and looked like some erased parts of the serial numbers and model numbers off the box. Without thinking twice I opened the box and the packaging itself looked as if it wasn't done by the manufacturer. Stickers that held down the packaging were missing and manuel wasn't in place where it should be. After further opening the product I ran a test printer and to my shock the printer had over 20,000 pages printed on the machine. I called Officetronics and questioned the product and the lady who answered the phone told me that this is a common practice that Officetronics does selling refurbished products as new. I told her why would she say such a thing and she responded with " the owner of the company Philip Kim is a scam artist and that she would be quiting the job because of there pending investigations regarding false advertisement and fraud". I asked if I could get a refund and she responded that " Officetronics does not give refunds unless they are threatened with a law suit or a credit card charge back". I told her in that case I would be calling my lawyer and she responded for me to tell the RMA Guy that so that I wouldn't have much trouble refunding my product.
After talking to the RMA guy he was furious and demanded who I spoke to who responded and I told him I had the conversation recorded and would not tell him who told me this information. At the end of the day I did recieve a full refund but the nightmare and time spent dealing with Officetronics was not worth the time. After further investigation of the product when you open the HP 4250N you will notice the model number and serial number indicated and there if you will notice that the letter "R" at the end of the model number had been erased to hide the fact it was refurbished. I searched online about Officetronics and read thousands of reviews about customers who had been cheated and defrauded the same as I had but never recieved refunds. I will report them to the FBI, FTC, Attorny General as well as all the information I was able to collect. I would like to thank the nice lady who informed me about the scam at Officetronics and would like to commend her.
As in regards to Philip Kim the owner of Officetronics I suggest for him to find a good lawyer because who he is doing is a federal offense for false advertisement in the millions of dollars from what I have researched. If you have done any business with Officetronics I suggest you call the manufacturer and check with them to see if you recieved a used or refurbished good passed off as new by Officetronics.
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