I too have fallen victim to this company as many others have. They clearly are not truthful in any way, shape or form.
On Sept 20th I ordered the 14 day FREE trial of Acai-Pure. I was only to pay $4.95 After placing my order I did a more extensive search of this product as I was very interested in the initial claims.
I was horrified to learn of the fraud and deceptive practices of this company so I immediatly sent an email asking them to please cancel my order.
Less then 48 hours later I checked my bank account. Lo and behold there was a charge on there for $44.85! I was horrified, Ya know that pit of the stomach OMG feeling? Yep... That's what I had and still do.
I called the bank ASAP and was instructed to call the company before going through my bank claims dept. Soon as I hung up with the bank I called Central Coast Nutraceuticals.
After numerous times I finally got through to a live person. Her name was Jessie, I explained situation and she said I did not uncheck the boxes that stated I was also ordering extra products. She mentioned water and hoodia pills.
I am no stranger to online ordering, I know what I'm doing and I know for a fact I made sure my order was accurate and I did NOT order anything extra.
I explained I would be filing a claim with my bank and the BBB if the charges were not reversed. She put me on hold, Came back and said no problem, Account/order cancelled and I would have charges reversed. Even gave me a reference number.
I called my bank back to update them on the situation and was instructed to call back and get a time frame as to when the charges would be reversed.
When I called back I was told no refund till they get their products back. I said I had no products and did not order anything but the 14 day free trial. She said whoever told you that you were getting a refund was wrong. I then started explaining to her the complaints I had read online and that the company should be aware and then boom... She hung up on me. Excellent customer service skills... Eh?: /
Btw. Throughout this ordeal I have stayed very cool, calm and collective. Actually proud of myself too lol. Being rude or ignorant would put me down to their level.
Right after I was hung up on I then sent the company another email telling them everything I just typed here. No response yet from any emails I have sent.
I just checked my bank account, No reversed charges. I'm afraid this is gonna be a long "fight"
Is there something that can be done to help Folks like me? Can we get together here and stop this company period from doing this to anyone else?
This web site... Complaint had previously helped me in another matter. I was grateful for your help then and I would be forever grateful if you could help me and the others who have filed complaints against this company.
Thanks for your time in reading this:)
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