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TTD Crisanto: thanks for calling Charter Highspeed Internet Chat assistance. My name is Crisanto. How can I help you today?
Fred Underwood: What's happening using the web in Duluth? It keeps rising and down...
Fred Underwood: Or could it be simply my link?
TTD Crisanto: I am sorry to listen to that you're having difficulties with your online service. I will undoubtedly assist you to examine when there is a in your town. Next, I'll have a few more occasions to check out the providers that you've to make sure that these providers are achieving your requirements. Can I please have your complete name, telephone number, the support tackle and also the account number (if any) for me personally to pull-up your consideration?
Fred Underwood: Fred Underwood
Fred Underwood: xxx xxxxxx xxxx
Fred Underwood: Duluth, Mn
Fred Underwood: 218-xxx-xxxx
TTD Crisanto: thanks. One minute please while I pull-up your consideration.
I'll require 2 to 3 moments while I find these details for you personally.
Fred Underwood: okay
TTD Crisanto: I am sorry but I cannot pull-up your consideration utilizing the telephone number that you simply offered. Can I please possess the proper telephone number shown about the consideration?
Fred Underwood: 218-xxx-xxxx Mobile
Fred Underwood: 218-xxx-xxxx additional mobile
TTD Crisanto: Am I communicating with the account-holder?
Fred Underwood: Yes...
TTD Crisanto: I would like to verify. One minute please.
TTD Crisanto: I can not notice any interruption in your town.
Fred Underwood: well-can you observe something wrong with my device???
TTD Crisanto: perhaps you have attempted to energy period your device?
Fred Underwood: Repeatedly, it'll visit an ip of 192.168.100.1. Then after biking the ability many times it'll begin working again. Following a brief although it is out again...
TTD Crisanto: Okay. Have you been utilizing a modem?
TTD Crisanto: Please allow me to know if you should be nevertheless attached to the talk program at the moment.
Fred Underwood: I eliminated the modem to determine if that's the issue and also the signs would be the same...
TTD Crisanto: Okay. It is best to to not make use of a modem anymore.
Fred Underwood: anymore when? Although we check anything or permanently?
TTD Crisanto: perhaps you have previously attempted to perform a speedtest at speedtest. Charter.com?
TTD Crisanto: Yes. Modem isn't essential to connect with the web. It'll simply trigger slow-speed inside your link.
Fred Underwood: yes it works good although it is operating? I'd like some caution in your last recommendation
TTD Crisanto: Can I please possess the consequence of your speedtest?
Fred Underwood: Effectively like a system engineer for 20-plus decades a firewall and modem are essential and that I want to keep in touch with a greater degree of techsupport.
TTD Crisanto: you simply require a modem if you like for connecting numerous pc on the web.
TTD Crisanto: for connecting a sigle pc towards the web, you simply require a device.
Fred Underwood: Since many consumer-level modem will also be firewalls I guide my prior declaration
Fred Underwood: 495.20Kb/s out
Fred Underwood: 4.83Mb/s in
TTD Crisanto: What's that?
Fred Underwood: You requested for that outcomes from speedtest. Charter.net
TTD Crisanto: Is 4.83Mb/s for that download speed and 495.20Kb/s for that post rate?
Fred Underwood: Yes! Don’t guess what happens the speedtest appears like?
TTD Crisanto: Okay. On the basis of the outcome. I will state that you're lacking slow-speed.
Fred Underwood: I understand that I'm lacking velocity problems, the device simply shed its link...
TTD Crisanto: perhaps you simply have free relationship. Please attempt to check up on the wires of the device. Make sure that they're fixed safely.
Fred Underwood: Been there done that I also changed the patch cables...
TTD Crisanto: Can I please possess the MAC identification of one's cable computer and so I may examine your device indicators?
TTD Crisanto: MAC identification consists of 12 alphanumeric identity, often sticked and situated in the back or at the end of the cable modem.
Fred Underwood: HFC MAC Address 00:19: 5e: cf: 56: c4
CPE USB Mac-Address 00:17: ee: 8c: f3:61
TTD Crisanto: thanks. I'm going to be looking into your device signals in below. Please provide me a couple of minutes.
Fred Underwood: okay
James Underwood: 1970-01-01 00:04: 47 3-Critical R002.0 No Ranging Response acquired - T3 timeout
1970-01-01 00:04: 27 3-Critical R007.0 Unicast Ranging Received Abort Reply - Re - initializing MAC
1970-01-01 00:04: 09 3-Critical R002.0 No Ranging Response acquired - T3 timeout
Fred Underwood: This Is Actually The mistake within the record once the ip falls...
TTD Crisanto: James, I've done a check up in your device utilizing our analytical application. It seems that the device is sending poor signals. You could have your device changed at the local Constitution workplace in your region.
TTD Crisanto: There's an issue together with your Deviceis Texas Energy that make it drpdown your link.
TTD Crisanto: *dropdown.
Fred Underwood: okay I'll do this tomorrow, this really is the 3rd device in 3 months... The very first being mine no two leases I'm just starting to believe another thing...
TTD Crisanto: Okay. Is there other things I will assist you to with nowadays?
Fred Underwood: Yes discover why three modems in 3 months have allegedly failed exactly the same way...
TTD Crisanto: I am sorry but I cannot answer that.
TTD Crisanto: you are able to contact our second-level of help thorugh this #1-888-438-2427 for further help.
Fred Underwood: could you atleast record the truth that this can be a reoccurring issue? Or wouldn't it be greater for me personally to truly have a technology arrived at my home every time it fails?
TTD Crisanto: this isn't a reoccurring issue.
Fred Underwood: okay how will you determine that?
TTD Crisanto: I am sorry but I-donot have occasion to claim along with you. If you want further help, you might contact our second-level of help through this #1-888-438-2427.
Fred Underwood: I suppose that I simply thought it declining before and being informed the same substitute the device...
Fred Underwood: yet another thing may I please possess the title of one's boss...
TTD Crisanto: I am sorry but that's private. I can not provide you with that info.
TTD Crisanto: when you have extra issues or require extra help, please don't wait to start a brand new conversation program.
Fred Underwood: Your administrators title is private???
TTD Crisanto: thanks for selecting Charter Communications. Solutions to frequently asked questions and selfhelp choices are available by searching within the "Client Aid" selection at www.charter.com. When you have further concerns, please talk to us again. Your conversation assistance can be obtained from 7:00 AM through 1:30 AM main period, 365days annually. Have yourself an excellent evening!
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