I was looking for a dropshipper to add products to my web site. I came accross Simplx.com. I read all there was on their web site. They lead people to believe there is only a $19.95 charge for an application fee. I signed up for it and paid the fee being led to believe there would be no other fees. I was told after I signed up that a representitive would contact me to set everything up.
After several days I received an email from someone named James (no last name) with a phone number (801-491-4054 ext. 100). I called the number and got a menu to choose from, I entered the 100 ext. And it said there was no such extension, so I pressed "O" for the operator to transfer me, Then it took me to a voice mail. I left a message for them to call me. They never did. I left more messages.
The next day (today, 7-11-08) I found another number to call on their web site. After sending numerous emails to resolve this issue, and finally got hold of a lady in their billing office named Carlie. I explained the situation to her and she was very helpful, she managed to transfer me over to a man named "John". He had no idea who I was after giving him my information he asked for. He started telling me that the $19.95 was no more that an application fee that there were several plans that I would have to select from. Anywhere from $500.00 to $4000.00 plus $35.00 a month. I explained to him if I had $4000.00 to invest I wouldn't need them. I would just go ahead and buy the products wholesale myself and carry my own stock. He said I couldn't buy wholesale that I don't know what wholesale is.
I cut him off right there and told him that I wanted to cancel and wanted my $19.95 refunded to me. He said no they don't refund that money. That was the end of the conversation. I hung up.
The deception lies in their website. Nowhere on their site does it state that there are plans to select from that costs extra money. I wouldn't have applied to them if I had known that. I have been to other dropshipper sites that explain everything up front. This is why I chose to go with Simplx.com because they led me to believe there were no other charges. It's not the $19.95 that I lost. It's the $19.95 that hundreds of other people like myself pay and they get away with.
Deceptions like this need to be stopped. There should be a full disclosure of their costs up front on their site so that everyone reading it is fully aware of all costs involved and not be informed of it after they pay their $19.95.
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