On June 10 I receivec an email from AVG saying I could update to a new software protection version for $49.95. After enterig my credit card number, a screen came up saying it was offerd as a package for $109.85.
I was not interested in payming that much for the package, but there was no option for accepting or rejecting the package. Out of frustration in trying to reject the package, I finally decided to exit the program since I had not been asked to verify or authorize the purchase.
I used their website to try to get in touch with customer service to make sure they did not charge me. I could not get in touch with anyone in customer service. A recording told me the person was not available and to leave a call back message. When I tried to leave a message, a recording would tell me the mailbox was full and disconnect. I then sent an email to customer service and got a reply that the email was undeliverable.
So, later on that day, I contacted my bank to see if they could make sure this was not paid. I told them whar happened and they said they didn't think AVG would proceess payment since I had not completed the order process and given authorization for the package. But they told me to monitor my account to see if anything comes through. If it did, we would have to dispute the charges.
Well, a charge for one portion of the package (not the upgrade) came in on Saturday (June 21) and I expect charges for the other two portion of the software package to come in over the next couple of days. I have spent hours trying to contact AVG and get the same response —No answer to phone calls - mailbox full.
I feel like I have been ripped off and that AVG is doing everything possible to keep from addressing consumer complaints. I will be filing a complaint with the Texas Attorney General's Office in hopes that AVG will be prohited from selling in the state of Texas. Theie advertisement was deceptive and amounted to nothiing short of fraud
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