I had an account with Kensoft.net. I had paid for a year and when the year was up I asked them to cancel my account as I did not like their customer support. Customer support was by email only and every problem/request/issue took at least one or more weeks of frustrating emails from me to get the problem resolved.
They did not cancel my account - claimed they never received my request via their online form and tried to charge me for a full year again. Luckily the card they had on file had expired otherwise they would have charged me automatically.
When I refused to pay, they then said they would charge me for only a month. When I again refused to pay (the account was only open for four days past the final day), they then stated they would charge me the four days that the account had gone past due.
I paid that.
I then asked them to transfer over the domains they had purchased for me as part of my yearly subscription. I had also purchased other domains directly through them. They claimed they couldn't do that as they had no control over it. When I stated that I bought the domains through them, they again stated that they did not handle the domains and they weren't registered with them
They claimed The domains listed below are not registered with us, or at least not under our control. Please perform a whois on those domains and check who is the administrator of those domains.
When I checked on Whois, the domains clearly stated that the domains were registered through Kensoft.net (direct from Whosis: "Registered through: Kensoft.net").
It finally took over two weeks of frustrating emailing for them to finally give me the name of the domain reseller they bought the domains through. All they had to do was give me that information in the first place instead of playing all of their little games.
I called the domain controller that had my domains and that was when I found out that although I had paid for the domain... Kensoft.net kept it in their name.
When I contacted Kensoft.net again demanded that Kensoft.net turn over the domain to me, that I had proof I paid for the domain and that they should have registered it in my namenot theirs, Kensoft.net said I was not respectful enough and that I and that they would not transfer it over to me until I paid them in full for a year.
To quote them: 'you have crossed the lines a lot, and we still kept our respect to you, but due to this continuous disrespect, the management decided to deny you access to {domain in dispute}, now if you want it anymore you will have to close your previous balance. We didn't want to do so, but you kept your disrespect and attacks. You should have not pushed this issue too far. We with all the respect to you, you kept cursing and accusing of things
I asked them to show me one instance where I had kept cursing and accusing of things. Their reply was (and again I quote):
"Its not one instance, its in a lot of instances, below are some, this is not a way to contact someone who respected you although you were leaving them: "instead of being jerks ", "So stop playing innocent",
" STOP PLAYING THIS STUPID GAMES"
I am still wondering where the cursing and accusations are.
Finally after I went to the company they are resellers through and complained and threatened Kensoft.net with my attorney... They released the domain back to me.
I want to warn people to stay away from Kensoft.net.
They are unethical (not placing domains you purchase in your name but keeping them in their name - trying to blackmail you by making you pay for a complete year to get it changed to your name - not cancelling your account and trying to charge you for a year without authorization).
Completely unprofessional and unethical company... Shouldn't be in business. There are many other ISP"s out there that are much better and actually have customer support.
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