I payed $440 for a website with Heritage Web Design. They agreed to do the work with flash animation, before the work could start i had to pay 50% upfront and sign an online agreement. As soon as i payed and agreed the company decided to change the pricing for the work and increase the total desisng amount. I discussed witht hem that they couldnt do the work as agreed and couldnt f=provide the work in time so we both agreed to cancel and i was offered a full refund. I was very impressed by there manner and deiced that i would use them again the next the few months for a different project so they kept the 50% ($220) and froze my details. Or so i thought. Within 2 weeks the called and emailed to tel lme they would bill my account a monthly amount of $20 for hosting. I called to enquire what they were hosting as the account didnt exist. After many calls and exchanges they acknowledged that it was wrong and no billing would occur. Within a week or so they took the 2nd 50% (another $220) unautherised from my account. They now held $440 of my funds. I called them to ask why and could i speak to someone in accounts to get the full 100% refunded to minimalise any future monetory mistakes on their part. For 4 days i spke to a memeber of staff who kept passing on messages to a superviser named Josh who refused to contact me. Eventually i got through to someon in Accounts who told me Jason was a supervisor who was on the same level and he could refund the moneys owed. Jason was contentious and refused to deal wtih the account issue only passing me back to Josh who i had already stated i was not happy dealing with. Prior to Jason handing me back he told me he was only going to refund me the 2nd unauthorised deduction from my account ($220). His reason was that i had agreed online to wortk being done. I discussed and reported to them that there had been absolutely no work undertaken by the company for them to keep my money. No servies had been exchanged and they had already agreed to refund the initial money held. They refused to give me my moeny back. I requested a contact name or direct private email for the CEO of the company which they refused to give me. I threatened them with legal action, the response i got was an email asking me to go to BBB arbitration. I couldnt believe the hostility and unprofessional manner in which they had conducted themselves. They knew initially that i had planned to do several projects with them and as an act of good faith i had kept monees with them to return but there actions now would lose a customer and several projects. The two supervisors i spoke with told me they were the topline of management and the opnly person they answered to was the CEO. I was stunned! To date i havent had any money returned. These two guys who say they are supervisors are hostile idiots who shouldnt be in a position of management or authority, they have no idea how strategy and busioness work and seem tot hink that good customer service is applying a 'mormon' like tone of voice with the customer. I strongly suggest caution in doing business with this company and would definately withhodl any funds until work is done and agreed.
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