Complaint / Review
Incredi Mail
Customer Service Internet

I purchased Incredi mail premium package. It was not what I expected so I asked for a refund. It should be noted that there is a 14 day money back guaranteed clause.

Incredi mail refused to acknowledge this and has not responded to my inquiries as to when I can expect a refund. I keep receiving the following statement via e-mail (4 times within a week):

Hello Karen,

We thank you for choosing IncrediMail and please feel free to contact us with any additional questions or concerns you may have.

Best regards,

Mirit
IncrediMail Support Team
IncrediMail Help Center

I've contacted the CEO of the company various department heads and it appears no one can read at Incredi mail because I'm not getting a response. It's going on day 8 and hopefully, they will acknowledge my 5th request.