I am in financial trouble thanks to the unprofessional mishandling of my account.in Sept. 2002 I changed banks and I called the company to tell them that the "pay by check" arrangement I had with them needed to be dropped and the checks distroyed. I would send them a payment from the new bank account until I notified them that I wished to do otherwise. I sent a payment the first week in Oct. 2002. I thought that was the end of it.
I was wrong!!! Then next thing I know, I get a notice in the mail as I have for each month for the last two years, telling me that the post dated check will be deposited. I call immediately, according to the letter, to tell them again!!! Not to send any checks through, and to stop the arrangement. I was told that they would go and tell the supervisor so, and that if it did go through, that all the overdraft charges would be taken care of. I said okay.
That didn't happen either. On October 25 I received a notice from the bank that I was switching from, that I now have a minus balance of $137.52.
They not only sent the payment through, they sent it twice. Knowing that they were not suppose to have even done it in the first place. Now I am in real trouble. My bank charges me $32.00 for each over-draft, and a $5.00 dollar a day fee for every day I am over.
I called the company on Oct. 28, and talked to Greg, again, who told me that he saw in the computer records that they had received my personal payment of $50.00 and also the other payment. He told me that the other staff member I had spoken to in Sept. Had made a big mistake in not doing the proper arrangements, and that he would have the manager Bill Reeves call me back. A few hours later, I got a call, not from him, but a very rude and unprofessional girl who said she was another manager there.
She told me that the notes the first girl had taken said that I would call back the next day with new account information. That seemed to be her rational for the mess-up. I told her that was not was said, but in any case it was of no concequence to the matter at hand. The fact is that I requested that noooo checks be cashed any more and they had done it anyway. Causing me my present mess. I said that I expected the company to pay back all the money that I was now owing the bank, to which she replied, " you will just have to deal with it!". Of all the nerve!!!
I said that just wouldn't do and asked to speak with her supervisor. She referred me to another state intirely, in Alabama no less, and the only way to contact her was by Fax!!!
Talk about poor customer relations. I wrote a 3 page letter detailing my phone conversations, and listing all the comments by the staff memebers I spoke with. I have demanded a payment of the money. I have heard nothing. I think that this company must be stopped from ever doing business with any unknowing consumer ever again. And shame on Gateway for doing business with such ruthless and unfair companies to further their revenue. This is unconsitutional and should be against the law.!!
Lisa
Nyssa, Oregon
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