Complaint / Review
Office Depot Performance Protection Plan
Refused to honor performance protection plan. Key popped off laptop keyboard and they stated that the PPP does not cover "damage" only hardware and the screen

I purchased the Performance Protection Plan from Office Depot for a Gateway laptop computer. While during normal typing the letter K popped off my laptop. The only way to type the letter K now is to press hard on the area where the key was located. Obviously this makes typing very difficult.

I contacted the support 866-540-0013 today, March 9th to request service for this laptop. I was informed by Nigel that this was not covered. The only items covered under this warranty he stated was the "hardware and screen."

I went back and read the Terms and Conditions of my contract and could not find any such language. This was a very expensive extended warrranty. I was advised by the saleman at Office Depot that this covered "everything." Learning through the years to read the fine print, I could find no language that this contract covered the "hardware and screen."

I would NEVER buy another service contract from Office Depot because apparently it is only a money making proposition for them. I would like to know if anyone else has had this experience. I also plan to go into the local store where I purchased the laptop to see if I can get any satisfaction.