I opened my Bill Me Later account in Jan. and paid for a vacation on the "no payments until 12/07" plan. I have paid steadily every month and have used this option for online purchases. In December I received an email again hyping the "no shipping charges" through "Bill's Free Shipping." I went to the site, registered, and linked to the participating merchants, one of which was Walmart. I placed my order for presents, clicked the Bill Me Later option to pay (as stated in the terms), and was charged $62.15 for shipping! I immediately emailed customer service at Walmart and filed a complaint. I also called Bill Me Later. Long story short: it is almost 2 months later, and I have received 3 emails from Walmart customer service outlining and showing the actual "Bill's Free Shipping" terms, and yes, indeed, it is the responsibility of Bill Me Later to refund my shipping costs. I have spoken to date to 7 customer service reps. My claim for shipping was finally submitted last week. No word yet... almost 2 months to the day after the order was placed at Walmart. Then today, I received an undated letter from Bill Me Later saying that, beginning with this month's billing cycle, my interest rate goes up 1.53% to 19.99%!!! This is outrageous interest. I spoke to another customer service rep. She looked into the shipping refund... still no outcome. But, more importantly, she told me that the INTEREST RATE IS NON-NEGOTIABLE and THERE IS NO ONE TO SPEAK TO ABOUT THE INCREASE. In essence, too bad. This company is terrible for customer service and for the rates charged. STAY AWAY!!! I have already sent letters to their customer service, and I now have a customer service fax number:
(443) 921-1996... Send supporting documentation...
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