Dear all,
Donnot use StartLogic. I have had nothing but problme son my numerous accounst with them. They used to be good a long long time ago and I don't know what happened but they are now probably one of the worst companies I've ever dealt with ever. They realy are that bad. Points to make:
- Live chat support: NON-existent, there is often no answer at all. You can wait over an hour and no answer. So flase advertising as there is no live chat suppport to speak of.
- Support times. I am lucky to hear back from them at all! When I do it's usually days later by which time I have had to find workarounds or simply wait for their feedback.
- Transistion to new servers. Their vDeck admin system has been at the mercy of a switch they are doing (going on forever) - some of my sites have simply stopped working properly with NO help or support. Any support they do give is bogus; usually generic messages with vague rubbish to mask their lack of knowledge.
- FTP access. On many of my sites with them, FTP simply won;t work. I cannot login, upload pics or anything! One site I need to update is laid stagnant at the moment while await the usual week to get a response and even then I cannot believe their help will be of any use. What kind of host company won't let their clinets log into their own sites!!! Unbelievable.
I have more issues but these will suffice. Anyone reading this should know by now to avoid StartLogic like the plague. ANY postive results you read are fake and paid for. I have that on authority.
Hooper
London
United Kingdom
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