Complaint / Review
Ultima Tru-color - Apex TextileGraphics
Company has not delivered product, after attempting to contact many times have recieved no response

I made an order through The Lakeside Collection. It is online at www.lakeside.com. We purchased a package from them, then we were to fill out and send the information plus picture to Ultima Tru-color/apex textile graphics. We sent this USPS guarenteed one day mail to this company on Nov. 22. It was stated that the order needed to to be recieved by 23 NOV to ensure delivery by Christmas. Order still has not been recieved. After many attempts to contact this company by phone and email, and no answer at all, I decided that I would file this with the BBB.

I contacted Lakeside Collection and they gave me a $49.99 credit. They say that the product is ready to be shipped. I have tried to contact this company many times and have recieved no answer by phone or email. If you want to try and dial an extension you can go from 1-5. Press 2, for dial an ext. Then dial 1# through 5# No answer on any line. Voice mailbox is full.