Ok, comcast fixed some wirings on our ceilings on nov. 07 '07... Several days before that, comcast first went to our house checking on what are the problems on our cable, internet and phone... (we had no service for 1day, so we called them and they came the next day.) the ocean cable (which was a contractor for comcast) guy said to us that the wires above our ceilings need to be fixed that's why we often times loose our reception.
So he said he's goin to have it scheduled... But, before we allow him to do that, my husband asked him if we are going to pay any damages if they do their work. The cable guy said, no! We are not going to be charged for it because it's comcast wiring problems and not ours. So, my husband agreed for another visit from them. Nov, 07 came and they fixed it... There were two guys who were here, my husband said... And after they fixed everything they always let us sign the yellow paper, which my husband did that day without telling him what was written on it.
When i received our comcast bill, i was shocked of our total, it was $130.62. They charged us for the wiring jobs that the ocean cable did! I called them about it and said the whole story to them about what the cable guy said that we will not pay for anything! So they made a report, after 10days i called them again and they said that we were not credited for that! They said that we should pay because we signed the paper that the cable guy gave to my husband! I was so angry about that! The total charges for that day was $51.51 and i asked them, what did they do to charge us with that amount? They said that we should wait for the letter from them stating about what we were charged! And until now we haven't receive the letter yet! It's been 2wks now and still no letter from them.
I already paid the cable, internet and phone charges but i did not pay the extra $ that they charged us! I am not stupid! I know that the ocean cable group in ocean city, nj charged us for something that we didn't know that we were supposed to be charged of! I looked for the copy of the paper that my husband signed, it was a yellow paper which we receive everytime comcast people come to our house. It says there that we were charged for the work that the other guy did with the wirings! I said to myself, that's why comcast is charging us, because the oceancable group wanted to make money and charged us for their work which is not in our knowledge and that we are the ones to shoulder it!
I told comcast that we will not pay the $51.51! We are not stupid to pay for something that was comcast's fault! The wirings are their problem and whoever does the job, whether 2 or 3 people doesn't matter because it's their fault not ours, and we are not the ones who will pay for the job that other people did for them! Maybe because they only pay one cable guy to fix things, so when the ocean cables group came here with 2 guys, comcast didn't want to pay the other guy who did the wiring problems so they charged it to us! Nice try comcast! We, are not going to pay for it!
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