Thats funny that my email does not match what you just sent me. My email from you did not say anything except to try certain things that I had already tried, and I made it very clear that I wanted a REFUND. Show me the email that you sent that you are referring to. It does not exist. I will pursue this untill I get a REFUND from you, I beleive you are not a very good company and I will finally get my refund even If I have to get legal assistance on this. Show me the email you are referring to. The attachments are the only ones that I have received. It is very clear on 8-16-00 that I did not want your product and wanted a refund. Gloria Kimble
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