I called and cancelled my membership to MSN Hotmail because my service provider had changed to DSL service. I thought it was taken care of, but now my daughter is being charged and has been charged since 2004, on occasion, for a service that was cancelled.
After reading your site, I realize I am not the only one this has happened to. I know we should have caught these charges much earlier, but it is easy to miss a credit card payment of 21.95. And I am sure it was not constant, or we would have caught it before now. I did not authorize them to charge for anything after updating my info to the new service. I continued to keep the free Hotmail account. Apparently they had other ideas and continued to charge for another service.
I am angry after reading the entry on your site from an ex-employee of MSN, only to find out they make a habit of doing this. They must be stopped, and all monies must be returned to those impacted by this!
Hopefully there is an attorney out there who would take on a case such as this. It is not right for a company as big as MSN to take advantage of consumers this way and get away with it. It is just theft and should be punishable by law.
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