My first experience after not playing this game for several years involved an order from JonasD2.com. Their website stated that all items would be delivered within an hour. Six hours later, I initiated their live chat to see what the hold-up was.
I was told that my paypal could not be verified. On the website, they said the alternative was a call from a manager. Contrarily, they said this was impossible online and would have to send me a letter, which I would receive in 5 days.
Six days letter, no letter. I entered the online chat service. This is the response I got:
Support-27: ok, I confirmed that your order had a pending letter verification, seems that we did not send it yet, the guys who send the letters have been notified to send it, you should be getting it within 3 days or so
So six days after the transfer of money, and still no chance of verification. I decided to wait for this real letter.
Four days after that, still no letter. I entered chat again. Response:
Support-35: Please email [email protected] and my manager will get back to you as soon as possible. It could take up to a few hours.
So 9 days after the initial transfer of funds, and no response as to verification. They couldn't even tell me if they actually sent the letter this time. I emailed the above email, no response in the next two weeks.
I initiated the paypal dispute, and received my money back after an additional 13 days, due to JonasD2 not responding to paypal. At least at this part, I had my money back and figured everything was golden. Note that in the time since (a month), I still have not received the letter.
Well yesterday I decided to order from one of their "competitors." I placed a small order from D2items.com. After doing so, I noticed they used the same email for paypal as JonasD2 (Lewt.com). I was immediately suspicious. After a day of no response (D2items also claims a 1 hour response time on items), I entered chat.
The representative told me that because of a previous reversal they would require me to un-reverse the reversal and only then would they acknowledge the money I had just sent a DIFFERENT site for a completely separate purchase. Knowing how this would end up, I have initated another paypal reversal.
So, these THREE sites are all the same: Lewt.com, JonasD2.com and D2items.com. Do not fall for their scams, and if you happen to have the same problems I do, simply initiate paypal reversal. It'll take ~10 days to get your money back because they're not polite enough to respond/acknowledge/accept the demands, but you'll get it back. They know they don't deliver and as such are afraid to try to back their scam.
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