I signed up for a plus! Account for convenience in DL extra episodes of certain animes I liked to watch. It was easier than searching for a torrent because I was backlogged at work & busy.
I thought I could DL a few then cancel. I was wrong. When I tried to cancel my subscription I could not find a place ANYWHERE on the website to cancel. I thought it was odd but then decided to send an e-mail to their e-mail address [email protected] & did not get an answer after I waited 2 weeks.
I then attempted to contact them via their supposed customer service support threads. My first attempt was deleted mysteriously & not by myself so... Obviously some admins did it or someone else did. I was ignored once again. As of today I have written another private message to one staff member stating my grievances & desire to cancel. I have also set up another thread via their support system but have no answer as of today.
I googled this company after having so many problems & found I was one of MANY who had the exact same issue. When you sign up via paypal the company conveniently checkmarks the "subscription" option & makes it clear that you can cancel at any time. Not true. This is where I believe the fraud begins. I also think since the box is so small many people brush it off & don't even realize they are being charged the measely $5 a month on their bank statements.
I believe also that the company staff benefit from this convenient oversight by many. & I also believe the company staff benefit from ignoring the numerous requests to cancel. There is no faq on this website on how to cancel. If you go to the forums that are linked to it. They tell you to go to the customer service support threads where you are also ignored.
I find it very fishy that I was ignored by everyone & finally I was lucky enough to find an old closed forum post that was originally trashed (thank goodness for google) that detailed exactly how to cancel the subscription via paypal. It was obscure & difficult to find. & the paypal subscription process was also equally obscure & difficult to find but I did finally cancel my subscription.
I am still very upset that it took this long to do so (3 weeks! & I've been billed already). But I am only out a tiny amount of money but I still believe that there is some amount of fraud going on here. I also found numerous postings of people having problems receiving the product (bandwith for download) after paying extra. One person had fraudulent charges show up on their bank account after signing up. Many more had the exact same problem I did. They wanted to cancel & signed up under the false premise of easy cancellation.
I am posting this on usacomplaints.com because I believe this is an absolute ripoff. I googled & found many angry people out there accusing Tazmo the founder of this website of all kinds of illegal activity. I don't know about these latter accusations but I do know...
1) They do not allow you to cancel your subscription to plus!
2) They ignore any requests for such help
3) They make it easy to sign up & difficult to cancel & falsely tell you that it is easy to cancel & you can do it at any time
4) They charge you anyways & as far as I know NO ONE has gotten a refund
This alone is fraudulent in & of itself & I believe it should be illegal.
Thank you for allowing me to post!
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