Clearwire found our workplace and provided a unique promotion to us. I'd the sales person arrived at my home to set up and sign agreement. Salesman stated it had been simple, simply put in. I'd him connect it in also it didn't function. After about 2 hours of attempting he discovered the sign in the one structure they'd didn't achieve our region. He explained that their ought to be a structure up within 2 weeks. The promotional supply was no more than $4 per month. We closed the agreement, but managed to get obvious towards the sales person. This was for my business. Because we'd no support within our region or everywhere my customers existed, my partner got it to function and simply surfed the Web. Month or two approved with no structure, however now these were getting people top dollar. After MANY telephone calls, somebody set my consideration on-hold before structure got up. Last month I obtained an email declaring that my bill was late. I e mailed them-and informed them that my consideration is assume to become on-hold before structure is up. They stated despite the fact that the structure was nevertheless not up, they might just place the consideration on-hold for a few months. I've attempted every feasible method to solve this issue with Obvious cable, but no body really wants to assist. Every email and customer support broker wishes me to contact the neighborhood workplace and also the nearby office won't contact me back. Customer support won't provide me the area mangers quantity and explained to increase the string of order, beginning with the neighborhood office. I told them the nearby office won't contact me back. She explained to keep hoping. They start lots of these consideration earlier this season using the expectation of getting the structure up quickly. I'm confident I'm not by yourself with this particular issue. I believe the neighborhood workplace understands that customer support is immediate clients for them plus they are simply not replaying. They likely determine that people can get exhausted and never need our credit destroyed, therefore we shall cave-in and spend the charge until our agreements are up. I actually informed the Client Support manager-this and he or she stated simply try the neighborhood office again. I've no support in my own region or as well as in my customers region plus they nevertheless need me to pay for the regular price.
0 comments