On November 10, I purchased a TV series on DVD from Raredvds. Tv; price including shipping came to $96.99. I received two email confirmations from them, displaying my purchase, item price, shipping charges, and a telephone number where I could reach them.
The content described the fact that my card had been debited (my first clue that something wasn't legit, since normal merchants don't charge until the item is shipped), and that I would receive another email from their processor, Digital Realms, confirming my order.
They also stated that normal delivery time was between 10-14 days and that I'd receive tracking information by email. They added a telephone number (different from the first), where they could be reached in case of questions. No personal signature was given just Raredvds. Tv and beneath that Raredvds. Tv a subsidiary of Proliflik.com I tried searching Proliflik.com, but there was no site.
I checked my credit card summary, and indeed there was a new transaction for $96.99, dated 11/10/06 from lp-ac-support.com 206-6665600, which is a completely different name.
(514-827-3837 is the telephone number on Raredvds. Tv order confirmation). The fact that they had charged my credit card so early on, and there were many company names involved, made me feel uneasy, so I immediately tried contacting them.
Each telephone number answered as Digital Realms. The number given from the web confirmation was an automated system, but each selection I made disconnected me with a big "Thank you." The other number just gave a message of how they were either busy with other customers or that I'd called outside their business hours, and instructed me to leave a message. I didn't feel that I would get a reply from them, so I didn't bother with it.
They feature "Live Chat" on their web site, but surprisingly that didn't work either, so I decided to try the email approach.
I tried the contacting them by telephone and live chat again, but it was the same story. I knew then, that something was amiss. Because of my experience with them I concluded that they were not a legitimate business. I am unable them that they were to cancel my order and credit my Visa.
I went to work searching the web for information on scammers and came across usacomplaints.com. Needless to say I was sickened when I saw that this had happened to several other people. I am now calling on you (my credit card company), informing you of my concerns, and to file a dispute.
I hope something is able to be done to hold them accountable. I wish I had known about usacomplaints.com' to have checked them out first, I could have avoided this frustration.
Thank you
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