I was looking for a service which provided file downloads. I found Klitetk.com, which advertises a one-time membership fee for unlimited access to their database of files to download with no other charges.
Upon, signing up and downloading the software, I find that the search engine is very poor. It takes forever to pull the results and the results are not even what I was searching for.
Less than 24 hours later, I emailed the Customer Contact Center to request a refund. This was two weeks ago and I have not been able to get a straight answer from them.
According to further research:
http://usacomplaints.com/reports/ripoff95775.htm
show that I have indeed been duped by some scam artists and I am out $49.90.
Below are exact copies of the emails that I have exchanged with the Customer Contact Center.
I have searched everywhere for a phone number or address to file an official complaint, and none exist. I haven't given up on the email, since this is the only method of contacting anyone with this company.
Everyone needs to know about this company! I wish a website could have come up in my search when I searched for file downloading.in the future, I'm sticking to iTunes. At least I know the product that I'm getting is name brand and genuine.
Original Message from Amy: November 7
? Payment Processors: none
Site ID: none
Order ID: T1D6FRV9
Date: 11/7
Amount: 1.00
Clickbank ID: *
I D: none
Membership Type: Unlimited Access Membership
Date of purchase: 11-08
Username: *
Password: *
Transaction ID: n/a
Method of Payment: Paypal
Amount: 49.90
Message: I really feel I made a mistake in purchasing this and want to cancel my subscription and get my money back. Please provide a refund. I really appreciate it.?
Reply from Customer Contact Center: November 9
? Thank you for contacting Customer Contact Center.
The membership charge is a one time charge and you will not be re-billed.
We provide an organized website with links to third party software.
You are a very valuable customer and we do not wish to lose you.
Please inform us as to what you were expecting when you joined our members area, or what is the reason for your dissatisfaction? Our service is a 24/7 support via email and we want to assure you that we are dedicated to providing you with services that you are happy with and
we are committed to ensuring your satisfaction.
To ensure prompt service, please click 'REPLY' when responding to our email.
Sincerely,
Customer Support Center?
Reply from Amy: November 9
? I don't like the program, I don't like the search engine, and I don't like the results or actually the lack of results. I want to delete this program from my computer and forget that I ever had it, but I can't do that until I receive a refund.
Thank you.?
Reply from Customer Contact Center: November 10
? Thank you for contacting Customer Contact Center.
If you are facing problems with the current recommended software, you can download this version.
Http://members-site.net/software/aresultra. Exe
If the page fails to load please copy and paste the link in your browser Address Bar.
Please do not hesitate to contact us if we can be of any further assistance.
To ensure prompt service, please click 'REPLY' when responding to our email.
Sincerely,
Customer Support Center?
Reply from Amy: November 10
? What the hell is this response?!?! I don't want a different version of the software. I want a refund. Why can't anyone just address the issue of processing a refund and then tell me that this transaction has been complete and that I will see the refund post to my account within two business days? It really isn't that hard. Must I call and complain to a manager? I'd rather not, but if I have to, I will.
Thank you,
Amy?
Reply from Customer Contact Center: November 13
? Thank you for contacting Customer Contact Center.
The membership charge is a one time charge and you will not be re-billed.
We provide an organized website with links to third party software.
You are a very valuable customer and we do not wish to lose you.
Please inform us as to what you were expecting when you joined our members area, or what is the reason for your dissatisfaction? Our service is a 24/7 support via email and we want to assure you that we are dedicated to providing you with services that you are happy with and we are committed to ensuring your satisfaction.
To ensure prompt service, please click 'REPLY' when responding to our email.
Sincerely,
Customer Support Center?
Reply from Amy: November 15
? Am I not speaking English? I thought I was. I am not talking about being rebilled. I was talking about wanting a refund because I don't like your product or your services. I don't care about third party software.
My original message from November 7th states:
"Payment Processors: none
Site ID: none
Order ID: T1D6FRV9
Date: 11/7
Amount: 1.00
Clickbank ID: T1D6FRV9
I D: none
Membership Type: Unlimited Access Membership
Date of purchase: 11-08
Username: mv03dl
Password: frmvdl
Transaction ID: n/a
Method of Payment: Paypal
Amount: 49.90
Message: I really feel I made a mistake in purchasing this and want to cancel my subscription and get my money back. Please provide a refund. I really appreciate it."
I really couldn't be more plain than that. All companies that provide a service, also provide refunds to unsatisfied customers. If you don't understand this simple request, then maybe you should give it to someone who reads and understand English. Or maybe this is just a scamming business that sounds good until the exchange of money has transpired, and then the product sucks.
My original request for a refund was made less than 24 hours after signing up for this. As stated in the original request, I don't want this memebership because signing up for your inferior product was a mistake.
Please delete my membership and provide the refund.
Thank you.?
Reply from Customer Contact Center: November 16
Thank you for contacting Customer Contact Center.
Please inform us as to what you expected from us upon signing up and how we failed to meet that expectation.
We are dedicated to ensuring your satisfaction.
To ensure prompt service, please click 'REPLY' when responding to our email.
Sincerely,
Customer Support Center?
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