In an online search for the TV series "Wings" I came across "Rare DVD's". I saw the complete series available on DVD and ordered it as an intended gift. On August 15 I received 2 emails confirming my order with the total cost and an estimated delivery date of 10-14 days.
14 days came and went so I tried to call the number made available. Unable to leave a message I sent an email. I finally received an email on September 20th stating in BOLD letters "your order will be shipped within the next 4-5 days it is awaiting departure in the shipping department, a confirmation of the shipment will be sent to you along with your tracking number."
I received an email on 10/12/06 stating that my order was shipped on 9/28 with a tracking number stating that it was shipped via Canada post and to allow 7-14 days for the package to arrive. Again it was longer than 14 days but I finally got my order.
I gave the gift to the intended recipient only to find out later that day that the DVD's while packaged in a seemingly professional fashion, were not a true box set. They were recorded from the television. The Nick @ Nite Logo is very obvious on the screen to boot the DVD's are defective. The DVD's cost me $148.99 incl. Shipping.
I sent another email to Rare DVD's stating my disappointment and requesting a full refund of my purchase stating that if I did not receive a full refund that I would report them to the Better Business Bureaus in both the US and Canada. I have been more than patient with this organization and I feel that if they are indeed a true business and not a bogus online deal that they should be stopped and reprimanded accordingly.
0 comments