I was lured in by the fact that they drop ship and that their prices were low (and even lower if you spend $69 for a "lifetime membership", getting an additional 20% off)
I decided to sign up with them and sold 22 ipods on ebay immediately, spending over $5600. I was aware that shipping would take up to three weeks and I reflected that in my auctions descriptions. They then changed it to where delivery would take up to six weeks. I was aware of that and again stated that in the auctions descriptions. Then, they decided to get sneaky and take off the delivery time all together until you've already entered your credit card info to purchase the ipod and submitted it - They've got your money now!
I've only had excuse after excuse with this company as to when they will ship out. A month later, with MANY upset buyers (and I dont blame them), they said that they would all be shipped September 22nd. Well the 22nd came and went and I was notified that they had only just received a shipment of 250 ipods and will then be shipped out the following week. That week came and went and I was then told that they are behind and trying to fulful 1100 orders that were on back order and that they havent even gotten to the ipods yet.
I was already seriously peeved with these guys, but that just made me LIVID! I did some research and found his home address, which is the same address as the company's, meaning he works out of his house, along with his home phone number, not just the number for the voicemail he has on his site. His name is GLEN DOUGLAS.
I asked about getting a refund and he replied saying that it would take, on average, 2-3 weeks to get refunded because he has to get his money back from his supplier - which means, it could possibly take a lot longer than 3 weeks to finally get refunded! I had more than enough evidence to put him out of business and I told him that.
After receiving that email, he (very quickly) replied and said that he will issue me a company check and have it in the mail that day, also making a point to say that the check is good and that refunding through my credit card would raise all kinds of red flags and would be held. Who knows if he was right about that. He may have just been trying to hide something.in any case, I received the check the following day, with delivery confirmation and deposited it right away. It turns out to actually be a "good check".
So, after over six weeks of waiting and hearing nothing but excuses, Im finally able to refund my customers and losing every bit of profit I made and even having to come out of pocket to cover the remaining.
This guy obviously didn't want to lose money by not stating that the ipods were out of stock. That just shows GREED, if you ask me!
*save yourself a lot of time, money, and trouble - dont mess with these guys*
Visa and mastercard are well aware of these guys - they've done this to many others!
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