I don't know what to do. I have discovered a charge to my account for a service I never subscribed to. When I called, this woman was very rude to me. She said she has no information on me, but won't give me back my money for services I never asked for! She claimed that this was based on a payday loan I applied for over a year and a half ago and was denied. (A big mistake I made which I intend to never repeat.) I asked her how that was possible, and she said she didn't know, but won't refund my money.
Do I have a case?
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