I ordered a wireless bluetooth mouse from this company, and days later (before the mouse arrived) apple released the wireless mighty mouse, so i decided i'd return the mouse i ordered from macmall and get the mighty mouse instead. I hadn't gotten the macmall mouse yet, so i'd be returned unopened and unused. I wrote an email asking for and RMA.
They never responded, so i sent a couple more. I tried calling, but couldn't find time to call during their business hours because they're in tennesse and i'm in korea right now. Finally i got through to them, a little after 5:00am local time, and i'm told that they have a 15 day window for returned items, regardless of if it's open or not. (i guess that's why they never wrote back)
I told the rep that i was going to return the item for a refund reguardless, since it's BS that they have such a short window. Without arguing anymore, he gave me the address to ship the mouse to.
I thought it was pleasantly odd that he gave that information up so quickly. As soon as i had the address, he does the "thank you for calling, bye bye" thing, and almost hangs up.., then i realize that i still don't have an RMA number to put on the box. How would they know which order to refund the money to? I ask the rep what my RMA number is, and he pauses and responds, stuttering (like someone who just got "caught" doing something wrong) that i can't get a refund because it's past time.
In other words, i was just about to mail the mouse back to the address he gave me, and they were going to simply sell it to someone else, without giving me a single cent back. If i tried to get a refund later, their excuse would be that i didn't include an RMA number.
After talking to a supervisor for almost half an hour, i've gotten an RMA number. I'm sending the mouse back now, but i've obviously lost all trust in this company. We'll see how it works out.
David
osan afb
Korea, Republic of
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