I spoke on the phone about 3 months ago, regarding my web advertising campaign... Boy were they persistant. I should have known. I was told if my cost did not receive a FULL return within my campaign ending, I would be refunded my money, no questions asked.
The representative said to just write them a letter within 10 days of the ad campaign ending and I'd get my refund. I remember clearly that the representative told me I could get a refund of my money if the ad did not generate moneys to cover my cost or more. This is the ONLY reason I went through with this.
I called to verify the address to send my request for a refund and was told, they do not refund money. I told him (the manager) my story and he said they do not do refund and do not guarantee the add campaigns. I said, well you might want to take a look at some of your reps, because I clearly remember they told me SEVERAL times on the phone that I could get a refund!
As of right now, there is nothing the company will do for me. My ad campaign is up. I was told by the rep (3 months ago) whether it was an accelerated 3 month ad, 6 months or a 1 year ad, I could get my money refunded (NOTHING TO LOOSE).
We are a single income family and this was the ONLY reason I decided to try this. I thought, ok, 3 months later (worst case scenerio) I'd get my money back.
NOPE! Don't fall for this. I now will be cancelling my check card so they stop the $19.95 per month... I'm not sure how to do this any other way. As for the money into the ad campaign... I'm still workin on the company and will NOT stop until I get my refund.
Already filed complaint with BBB. Will write many letters until I get MY DESIRED outcome (my money back as they promised).
Kelly
Ogilvie, Minnesota
U.S.A.
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