I ordered the music download servive from LimeWire. I was misbilled and the program doesn't work. I was billed 36.97 when I signed up for the program on sale at 15.88 and the 'CD quality' extra at 9.97, which adds up to 25.85. There was no invoice shown before my credit card was charged; I tried to stop the sale midway, not having pressed any 'complete the purchase' or 'pay now' buttons, but it was already too late.
My credit card was charged 36.97. I was charged for virus protection software, which I did not choose, and have no use for, as I have a Mac and it is probably for Windows. But even at that, the total (in small, grey fine print, on one of the pages which I only saw revisiting the site later) said 34.73. So, as you can see, this is complete rubbish. The 15.88, by the way, was a sale price good through April 1 and I ordered it on April 1 with a notice under the sale price saying something like '8 hours left to go at the sale price.'
As if that were not enough, the program, which says OS X compatible under system requirements, comes as an exe. File which is unopenable on a Mac.
The customer support email was returned by my server as an invalid address. The telephone number which I was only able to find once, so hidden was it, elicited nothig but a dead dial tone. It says one can stop the setvice within 7 days and get one's money back less a 9.95 service chatge but there seems to be no way to communicate with the company I am also reporting it to my credit card company. I obviously want my money returned all of it, including the so-called service charge of 9.95
Charles
Bath, California
United Kingdom
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