I placed my order on April 4 and paid by credit card. Two weeks later I had not received my order or heard anything from Botach.
I called Botach "customer service" and talked to Cynthia. Cynthia apologized for the delay and told me the problem was in the shipping department. She told me she would personally go pull the order and send it out that day.
Two more weeks went by and still nothing. I called Botach and again spoke with Cynthia. I asked her why the order had not been sent out. She stated that the shipping department gets mad when she ships the items. She placed me on hold to check on the order. When she returned, she told me that she had talked to someone in the shipping department and the order would be sent out that day.
I asked to speak with Cynthia's supervisor but he wan unavailable. She forwarded me to his voice mail. He never returned my call.
On May 9, over a month since I placed my order I called Botach again. I again spoke with customer service. I was told that customer service could not help me that I would have to talk with someone in shipping. Finally after a long conversation, the customer service agent agreed to check on my order. I was advised that my items were on back order. I asked why I hadn't been told this before.
Over the course of the month, I left numerous voicemails and sent numerous emails to check on my order. None of these were ever responded to.
I will never do business with Botach again and would strongly caution anyone else from doing the same.
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