AOL has gotten so large that the individual doesn't matter In fact it's own client base cannot contact them for service problems. They have a technical department that you must serch for 30 minutes to find, but then no technicial ever comes on to talk to you. They have no contact information for the clients to take card of problems.
I am very distress that their service has degressed. I cannot connect very often and the service is slow very often as well. I have broadband and still can't stay connected. No need to try to get with aol to fix a problem, there is no way to do that.
It is time that the government stepped in and regulated IP servers. I believe that a group of consumers should form and demand better service from any company allowed to ACT as an IP.
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