I had never heard of SGADA until charges showed up on my bank account. On January 6th I contacted this company to inquire as to why their company had charged my account, what was purchased and who purchased the item. I was advised that were a 3rd party billing company and have nothing to do with it and gave me the phone number to a company by the name of New Healthy Savings.
At this point I called the number and got a message stating to call back during business hours, however no business hours were given on the message. Dissatisfied I looked the company up on the Internet. (www.newhealthysavings.com) And found it to be a very generic website displaying a discount medical program/plan.
At no time did my husband nor myself purchase a discounted health plan as we both already have health insurance. My next step was to look this company up on the Better Business Bureau website. The company does have an unsatisfactory record with the bureau and does not have membership status. The complaints are from consumers that allege that they were charged for additional and/or extended services when signing up for monthly music downloads.
My husband did sign up for a music download site that stated it as $1.00 and service was on a month-to-month basis. He attempted to cancel the service that same evening only to find that there was no cancellation option. Once again he went to the website and attempted to cancel the service and the website was no longer found by the Internet.
On the morning of January 7, I attempted a second time to contact New Healthy Savings and did make contact. I inquired as to why I was charged for this health plan when I did not purchase it. I asked for my information such as name, address and phone number. She then said it was purchased by XXXX and asked if his birthday was 01/01/75, I told her no and was then asked what is birthday is.
I reluctantly gave his birthday and was then told that he may have accidentally signed up for it; I assured her that this was no accident and I wanted a refund to my bank account. She told me that I was charged $48.00 and there are no refunds. My response to her was, well yes I know I was charged $48.00, now tell me why.
I was then told that I was charged for music download service at a $1.00 per month for the next four years; this is not what I was first told by her, at first the charge was for a health plan and now I'm being told that it was for music download service. I told her that I wanted the service cancelled then and was told that insisted that I give her my credit card number in order to cancel. I reminded her that they already had my credit card number because they had made a charge to it. I was given the last four digits of my credit card number by her and then asked to give the rest in order to cancel. I refused to give her the number and asked to speak to her supervisor.
I was informed that there are no supervisors that there are only people like herself to assist customers. Finding this hard to believe I demanded to talk to a supervisor and was given the same response. I then demanded to talk to the owner of the company then. I was then told that there is no owner and given the email address to a supervisor ([email protected]).
I assured her that I would pursue this matter and file a fraudulent use of a credit card charge against the company. She rambled off the email address once again. I ended the phone call at that point.
I searched the company online and found numerous reports of consumers being ripped off and credit card fraud by this company, which operates under numerous business names.
Tonya
Wellsville, Missouri
U.S.A.
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