Shayna responded to a Craigslist posting about designing some elements for my website. She took a $500 deposit, and communicated by email for a week or two (without showing any work). Then all communication stopped. Emails and phone calls haven't been returned, and obviously the deposit wasn't repaid.
Luckily I live in LA so I can at least try small claims court. But anyone considering doing work with this firm should refuse to pay the deposit, and only pay for work that has been delivered.