This company has ripped me off twice. I cancelled my order after calling and calling and my frames had not arrived from manufacturer. So, I called again and they were still not in. I cancelled order. One hour later I received an email stating that I was being charged a restocking fee because the frames just arrived. Liars!
Second time I was ripped off I sent back frames that broke on me within one year of the warranty. Of course, they said they broke because of "wear and tare" See email below
We regret to inform you that after our detailed inspection the returned merchandise for Warranty has been rejected by the processing department and will be returned back to you in the same condition in which it was received. The merchandise has been refused due to one or more of the following reason (s):
Additional Comments:
Upon a further inspection. Frame was found be broken from ware and tare.
Note: If you have returned more item (s) than displayed above for another reason, you will receive a notice for this request seperately.
If you have any further questions or concerns, please let us know or you may give us a call at 1-877-634 begin_of_the_skype_highlighting 1-877-634 end_of_the_skype_highlighting.
Thank you for shopping at Go-Optic.com, Have a wonderful day!
Of course I called and again - they are always right and the customer is always screwed. I am contacting my american express card to see if they can help.
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