On 7/1/04 I called the number 866-834-1715 to order a free 30 day sample of Altovis advertised on TV and was told I had to pay shipping of $4.50 in which I gave them my bank debit card number-received my shipment in about 4 days-in speaking with the sales rep he did advise that this would put you in a 12 month cycle in which would be shipped in 2 month increments of $70.00 - I explained I would not commit to a product I had not yet tried & I could not afford - he did advise me to go to www.askberkeley.com/cancel in which I did on 7/7/04-on 7/27/04 my debit card was charged $70.00-I called the company immediately to complain was put on hold for 10 & 15 minutes in the same call, was told it did not show that I had cancelled & what was my confirmation number.
I was able to go to the history & print the page-there is no confirmation number, they said if I faxed this to them I could get a refund, neither has happened! Low & behold the product showed up in the mail the next day saying you cannot return. Which to me means it was mailed before my account was debited. They only keep giving me the runaround. To protect myself I disputed the charge with my bank & cancelled my debit card usacomplaints.com has many disputes with this company already. What else can I do? Please help put this company where they belong-out of business! Thanks to usacomplaints.com for opening my eyes & check out this or other companies first Thanks to you!
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