I ordered their product after watching an info-mercial on television. They said the product was available for a 30-day free trial. I received the product on the 14th of January. Approximately one week later, my debit card was charged $34.95, the first breach of the contract.
I used the product as instructed on the package — 2 pills every day for approximately 2 more weeks, with no results as promised on their advertisement, i.E., feel more energy, start to notice flatter stomach, weight loss around the mid-section, feel more sexual energy, replacement of an average of 61% of testosterone lost due to aging.
After approximately 3 weeks into the "30-day free trial", I called their customer service telephone number during business hours. There was no human being available, so they said to leave a detailed message and someone would get back to me within 24 hours. I left a message stating that I didn't appreciate being lied to regarding the "30-day free trial"
and that I wanted to cancel my order.
By this time my debit card had been charged another $41.95, the second breach of the contract. I said I expected to receive two refunds for the money they had taken from my account.
My call was never returned. On February 14, I called the customer service line again, and spoke with a representative.By this time, I had received another package in the mail, after I had canceled the order, the third breach of contract. I explained everything to this customer service representative, and he proceeded to cancel my order.
When I asked him about my refunds, he told me that I needed to send back the second package to their address I would find on the inside of the package, and I would be refunded the full purchase price.
When I asked him about the first package, he said that he couldn't give me a refund because the date had passed for returning the trial package, that it needed to be in their possession before the 30 days was up, which would make it not even a 30-day trial, a fourth breach.
I asked if I could speak to a supervisor. He said that was not possible. I told him that I wanted to speak to his boss. He said that was not possible. We went back and forth about the 30-day trial and ended with my telling him that we'd see what the state Attorney General had to say about it, and some expletives.
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