My adult daughter did not have insurance and she had to have a restorative crown for her front tooth, as the old one was falling off. Being a single mother, I sought out affordable dental work to help her out, like any honest person would. The clinic made me pay up front, and the nightmare began. I would tell anyone thinking of going to this clinic that it is a big mistake, and a costly one. The letter below was sent to the clinic and is a perfect account of what happend. There are more expensive but affordable dentist who are honest and allow you to pay as the work is being completed, none of this up front stuff. I had to threaten to sue... That got me some money back but not all of it. For your reading pleasure.
Dear Grandpa's Dental
My daughter was given a consultation on 2/02, at that time your dentist gave her an estimate of costs. I was told by telephone, that I needed to pay upfront for the services rendered. I trusted your 25 years of service advertizement, which I have attached. I gave your dental office $400.00 which was charged to two credit cards ($200.00 each) on Feb 2nd. My daughter scheduled an appointment for today February 8th for a cleaning and lab impressions. Her appointment was for 11:15, and she arrived at 11:00. At approximately 2:00 I got a call from my daughter telling me that your office cleaned off the old site under the current temporary, and no cleaning was going to be done today? Your office roughed up the old area, and took impressions and then tried to put the OLD temporary back over the crown area that was previously already crowned. I paid for a new temporary which your clinic never intended on doing, yet you charged me $35.00, when she challeged your dentist they said they had no idea that one was paid for? Do you not have a chart and the plan in front of the dentist? Does your clinic not have a clear plan when a patient sits down? I clearly dont understand why you can charge me for something you did not do? The dentist stated to my daughter that it would take an hour to make the temporary? An hour? This is not standard practice, and she had been there for 2 hours already? She walked across the street to the mall and waited for the temporary to be completed.By the way I was told by your manager Sandy, that there was more than one temporary made? Not true only one temporary was made, and it was unacceptable work, and she refused to wear it out in public. My daughter became very hostile when she realized that your clinc ruined the old temporary and the new one looked in her words. Like a wad of gum on the front tooth. Her temper rose, and your employee was very non responsive to the crisis, instead of fixing it, they just kept telling her pretty much too bad. Yes I can see how reputable your dental office is.
I called the clinic and encounter employee #1) Teresa, myself. Teresa was rude, apeared not to know what I as talking about and began to act as thow she had no idea what was going on. She would not answer my questions, was evasive and after arguing with her for at least 10 minutes, I was referred to Sandy. Sandy called me and the arguing continued, she tried to tell me that she will only refund $300.00 of my $400.00 which is obsurd. My daughter sat in your clinic for 4 hours, for what? Impressions and a temporary tooth, this should take approximately 30 minutes? She got impressions but no temporary. My daughter finally ended up walking out of your clinic with the destroyed original temporary back on her tooth (which by the way is a front tooth the first thing you see). No cleaning and no crown, and your management wants me to pay you for what? When asked about your dental hygenist, we are told they come in twice a month? Twice a month for a clinic with over 3000 patients this is what I am told from your management. None of this was disclosed to my daughter or me when YOU took the payment of $400.00.
Because of the service today, we are not confident your clinic is cabalbe of doing acceptable dental work. I am asking that you refund, me the entire $400.00 since really nothing was even done. You wasted 4 hours of my daughters time, 2 hours of a family friend who took her, and over an hour and a half of my time calling and writing this letter. If I were to bill you for my time, you would owe me $65.00 that does not include gas and frustration. The crown is not ordered, your dentistry is less than standard, and your practices are unethical we walked away with nothing, so that is what you should be paid, nothing. You prey upon people with no money and individuals without insurance who have no one to turn to and then you hold them hostage, while you sit on the money they paid you. You make excuses for your sub-standard work, and then try to collect a $100.00 for services that are not rendered? NOT ACCEPTABLE I believe even $50.00 is more than your service is worth, but I will settle for it. I am asking Grandpas dental to refund, the $350.00 immediately to my account.
I will be expecting a call ASAP, regarding the refund. If this is not done quickly and with the same speed you so greedily took my money, I will seek further action in court, with the licensing board, and any other agency who will listen.
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