The woman Sarah Prowse who owns this business of Permanent Makeup (cosmetic tattooing) uses dirty needles and keeps her residue inks for reuse. I watched her at the 2nd appointment prepare her trolley and she did NOT use fresh inks nor fresh needles!!! I was at this stage too frightened to say anything. Do NOT go here. This is the reason that she is so cheap!!! She has ruined my looks and has made me look like a scarecrow. I put my face in her care. I can not stop crying. I will be reporting her to the Office of Trading Standards. I am currently trying to find someone to correct the horrible work that Sarah Prowse did on me. I requested that she refund me my money, so that I can afford to get this corrected. She has refused to refund me my money. I went to The Bourne Beauty Room to have permanent makeup done on my lips and brows to give a bit more colour and definition to these areas... Now i really wish i hadn't! At the consultation she was plausibly nice and friendly, BUT once money was exchanged, she turned into a totally different, un-caring, impatient person. While having the procedure done, she also pursuaded me to have my top and bottom eye-liner done at a discounted price, but no discount was actuallly ever given in the end. This resulted in costing me and being treated with such rudeness and disregard, that I would be certainly unhappy to return. The eye-liner/lip-liner was really painful as she pressed down very hard and used no anaestheticPROBABLY TO SAVE MONEY... Nor did she anaesthetise my brows, causing me to bleed and be in discomfort and my eyes to water heavily. My lips also had obvious gaps, it did not look finished or like it had been done properly and i erupted in enormouse cold sores. When doing my eyeliner my watering eyes made her irritated and impatient, causing her to be very short and rude with me, scolding me as if i was a naughty school-child! Initially sore, but relieved to be out of her establishment, i realised within ten days of healing there were definite, patchy gaps of skin left in between my eyebrows, which i had to pencil in myself. Also my eye and lip liner did not look complete with distinct breaks in the lines of colour, resulting in an un-even appearence and one eye looked distinctly darker than the other! I rang her to arrange for touch-up appointment where i hoped she would finish off the job and make it look even. She answered with attitude and hurriedly told me that the healing process was not yet over and that i was worrying unneccessarily... Reluctantly, she booked me in for the following week. I could tell that she was reluctant to see me again and try to do a proper job. I was proven right again at my next appointment. I had paid in cash and no receipt was given and she didn't want to finish the job. On arrival, at the 2nd treatment, she treated me as though i was deluded and lying, barely checking over her handy work with glazed eyes and shaking her head saying she thought it looked fine and that it was it waste of time me being there! Reluctantly, and with some sighing and defensive attitude, she mumbled under her breath, what she mumbled i am not sure. Throughout this session, i felt very uncomfortable. She was cold and rude, barely speaking to me and abrupt, nasty and impatient in manner. On asking if she'd just fill in an obvious gap on my brow, she behaved really bizarely, taking it all very personally as though i had insulted her 'work'. At one point she slammed the door and walked off in a huff and left me sitting there for a few minutes, not knowing if i should stay or go!: (At this point, a fellow beauty therapist - employee and acquaintance, gestured and rolled her eyes in acknowledgement of Sarah Prowse rude, and odd behaviour! She had witnessed her mood and appeared to be embarrassed. When i asked her to finish my lip line, she ranted and raved about what it would cost her in time and products! She said i could book another appointment for this to be completed but that i would have to pay 150 extra!!! She also ranted, in no un-certain terms, that she didn't want to see me again and have to do it all again! I felt like crying and I did when i left. My brows, eyes and lips have still not been properly finished to this day, and look un-even and rubbish. I have now resorted to daily caking on my make up to cover up the mess which is now my face - even to go downstairs in my own house.!!! I certainly would not reccomend this woman or her establishment to my worst enemy! Only go here if you want to look terrible for the rest of your life or are willing to spend thousands of pounds on laser removal.
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