While i thought that ediets could be of assistance—i particularly liked the menus and shopping list—to me during my attempt to loose weight, i was shocked when my checking account was debited for $78. I didn't realize a couple of things:
I didn't realize i had enrolled when i was trying to find out the price. When i received my next bank statement, i discovered i had enrolled w/o knowing i had. Since i had been considering ediets anyway, i elected to let it go.
However, a few months later i received another shock: my checking account had been debited by ediets for another fee. This caused me to go in the hole with my checking account.
I called ediets to cancel my membership and asked why i had not been alerted to the fact that i would be charged an additional fee prior to ediets doing it. The person with whom i talked argued with me about how i should know this was going to happen. She didn't take care of refunding my money.
I didn't get refunded until i wrote Robert T. Hamilton, Chief Financial Officer, eDiets.com, Inc., 3801 West Hillsboro Boulevard, Deerfield Beach, Florida 33442-9481. Then i received only $72—not the full $78 my account was debited. Also, because of this one debit, my account was overdrawn by over $150. I requested ediets to pay these fees, which the rep couldn't do of course. I asked to speak to a supervisor. She told me one would call me back. I didn't get a call from anyone nor has anyone responded to my letter.
I did take advantage of one support group live conversation. However, i wasn't impressed with it. I asked several questions which were blithely ignored. Just before i left the group, i sent a sarcastic remark—that got the moderator's attention.
I also don't think there are any diet programs that can handle a situation where one has a single functioning kidney, like me. Ediets is no different.
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