To: Whome it may concern. Ref: Lies, Mislead, Scam and Unfair Practices.
Dear Sirs,
Please be informed that I, Marian patient ID # 718712 with a date of oral surgery on 05/12, and resident of Las Vegas/NV I have been mislead, lied and a victim of unfair practices by Nevada Oral & Facial Surgery 6950 Smoke Ranch Rd. Ste # 200 Las Vegas, NV 89128 Phone# 702-360-8918.. I went at this upper mentioned oral surgeon Brendan G. Johnson facility in order to have my 4 wisdom toothsurgical extraction. Prior to this surgery the mentioned doctor Brendan G. Johnson and his staff requested all necessary approval from my insurance Principal Life Insurance Co phone 1-800-247-4695 and told me that everything it is covered and I DO NOT NEED to pay anything out of my pocket. They made the necessary arrangements for the surgery and they send me on my way. On the date of 05/12 early morning they performed the surgery, and after that assure me that after the surgery they scheduled me for a free out of pocket a week later visit in order to inspect the surgery. However, this surgeon office staff lied me and mislead me in order to get me through the surgery procedure, charge my insurance company and bill me later or scam me after. They mentioned zero out of pocket before the procedure and after that they pretend $ 531.00 which represent a balance after whole charges. So, they change their mind and told me that my dental insurance company didnt pay for the anesthesia. How in the world someone can have removed this 4 wisdom tooth without anesthesia..?? Lets say that my dental insurance company didnt want to pay for, and that become a different litigation anyway since Im NOT going to let it go and pay this balance, but in the mean time Dr Brendan G Johnson staff Mike from his billing department told me over the phone, conversation occurred on 06/13 quote: We DONT TELL patients that the insurance company usually does not want to pay for anesthesia before any surgery procedure because the patients in this bad economy will never pay for and do not want to have any procedure anymore. Unquote. WOW!!! How in the world one business lied or hide all this details in order to get the patient through their doors and charge the patient insurance for their scam behavior in order to get more clients or patients and after that they threaten me with Collection Agency in order to get the difference. IF I KNEW of this scam and mislead intention, THEN I would never ever like to get in that office for any surgical procedure. I told them over the phone that they SHOULD have told me in the beginning, or upfront, since they admitted over the phone that they have this issue in the past, and make me aware of some charges that might be necessary to pay after the procedure.instead, they lie me that my insurance approved whole balance required for this surgery and I dont have to pay anything in order to get me in this trap. Now they threaten me with collection IF I refuse to pay the difference of $ 531.00 which represents the remaining balance. I do consider this tactic a misled, lie, scam and unfair practices. They should have informed me immediately of this issue and at that point I would of pick the right option, or be aware of some balance. They added on my bill 2 different anesthesia, as follow: one for $ 325.00 for 30 minutes, and the second for other 15 minutes which cost $ 220.00.. They put me to sleep, and how do I know that there was necessary the second anesthesia or NOT. It was added anyway just to scam me or my insurance company, but since my dental plan didnt pay for, then they decided to send me a bill with $ 531.00.. They also told me that I sign and agree for any remaining balance, which in the end IT WAS NEVER EVER EXPLAINED TO ME THE REAL MEANING OF THEIR REAL INTENTION. I will address whole this issue to the Nevada State Board of Dental Examiners, Nevada Federal Trade Commission, General Attorney of Nevada, Consumer Protection Agency, B.B.B. And usacomplaints.com. I dont think this is fair and the way whole this manipulation was made, then it show how this business can rip-off patients without any consequences. I appreciate your involvement and implication in this matter in order to stop this business practicing this type of misleads and scam.
Thanks,
Marian
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