Conshohocken Health & Fitness (CHFC)/ Tony Dougherty continued to charge my credit card for over $100 after the conclusion of my contract and refused to reimburse me for over $100 in unauthorized charges.
Tony insisted that the agreement I signed allowed him to continue charging me at the monthly rate at the expiration of my first year. After reviewing more carefully, the contract was very misleading. Probably intentionally.
(a) the sales rep never mentioned anything about the agreement automatically converting to month to month, and stated that it would not when specifically questioned.
(b) the language Tony referred to was in the Monthly contract section and did not appear to apply to my annual agreement. It stated that 60 days notice must be given, and that notice could not be given until the conclusion of 12 months membership (so was I signing a 14 month contract?).
(c) in speaking with Tony, it was apparent that his intent was to grab a few bucks on the way out the door. Judging by the growing complaints in www.bbb.org, I'm not the first and won't be the last.
Beware this gym, treat the purchasing process like you're buying a used car in a shady part of town. If you choose to join, review your contract carefully. If you intend to sign an annual agreement, strike anything pertaining to monthly rates, automatic renewal, 60 days notice, etc. Even if you don't think it's necessary. Tony behaved unscrupulously with me, he will with you, too.
There are other neighborhood gyms in the area. Shop around before you get ripped off at Tony Dougherty's gym.
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