On August 13th, my wife and I ordered a free sample of green tea purity. It was indicated that there would be a charge of $5.95 (USD) to our credit card under the name of ULTIMATEHEALTH 678-967-4369. We received a confirmation e-mail conforming our order and stating the exact same thing, there was no indication anywhere that we were agreeing to a monthly subscription on either the order page or the confirmation e-mail. On August 14th a charge appeared on our credit card in the amount of $5.95 (USD) as we expected, what happened next, we did not expect.
On August 29th appeared another charge from JRV-SUPPLEMENTS 5742074398 in the amount of $79.95 (USD).
On September 13th appeared another charge, this time from ULTRA-TABLETS 5752672586 in the amount of $99.90 (USD).
On September 26th there was 2 more charges, this time it was from PERFECTHEALTHSUP 3033253521 in the of $95.63 (USD), and the other charge was from JRV-SUPPLEMENTS 5742074398 again in the amount of $4.27 (USD). Note that these two amounts total $99.90 (USD) the same as ULTRA-TABLETS 5752672586 charge on September 13th.
After the second charge on August 29th we tried contacting the company to find out who they were and why they charged are credit card, we left messages and our calls were not returned. We tried to e-mail them with no response. We did not notice the charge on September 13th until the September 26th charges appeared. At that point we contact our banking institution to inform them that we did not authorize these charges. They were helpful and gave us phone numbers for each company and asked us to contact them to resolve the issue and request a refund, should we not be able to resolve the issue we were asked to call our banking institution back and they would help us. The phone numbers the bank gave us matched the numbers that appeared on the credit card statement, which we already knew was useless.
So, again, we called all the phone numbers and received the same recorded message for all of them and none of them stated the company name and that they would return our call, this never happened. We waited about a week and tried one more time, again leaving our name, phone number and a detailed message as to why we were calling and once again we had no response from them.
Now, it is October 15, we called our banking institution once again and they suggested that we track all e-mails and not to bother calling anymore because that cannot be proven. We needed a paper trail to prove that it was fraudulent.
Now I am researching these company names, websites and e-mail addresses involved in this and was I suprised to learn a few things.
First, the original website we ordered the Green Tea Purity sample from is no longer online (at the time of writing this report). Www.greentea-purity.com
Second, the e-mail address they sent the confirmation from did not match the domain name that the purchase originated from. [email protected] and;
Third, both domains (the original website and the e-mail address domain) are protected and the owners identity is protected, including the fact that the e-mail address domain is now expired as of the end of September (at the time of writing this report).
Our bank tells us they can keep charging until we get them to stop or we can prove it is fraudulent. I am hoping that the website not existing as well as the expired domain will help prove that, though I am douting it.
To date we have been charged $285.70 (USD) and received two bottles of pills, the first was a Colon Pro Cleanse which we did not order (30 capsules) and the second was the Green Tea Purity which we did order (30 capsules). That works out to about $4.76 (USD) per capsule. Awfully expensive for a sample order that was supposed to cost $5.95 (USD).
Included below is the original e-mail and the whois reports for both domains (original website and confirmation e-mail domain). I personally think that if you have a reputable company and good customer service you would have public information, you would return phone calls, and you would definately explain any extra charges or monthly subscriptions as well as confirming that information in the first e-mail received from the company.
* WHOIS information for greentea-purity.com:
[Querying whois.internic.net] [Redirected to whois. Enom.com] [Querying whois. Enom.com] [whois. Enom.com] =-=-=-= Visit AboutUs.org for more information about greentea-purity.com
Registration Service Provided By: NameCheap.com Contact: [email protected] Visit: http://www.namecheap.com/
Domain name: greentea-purity.com
Registrant Contact: WhoisGuard WhoisGuard Protected () Fax: 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Administrative Contact: WhoisGuard WhoisGuard Protected (fb527cdbb210421191f1a1384097c20d. [email protected]) 1.6613102107 Fax: 1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Technical Contact: WhoisGuard WhoisGuard Protected (fb527cdbb210421191f1a1384097c20d. [email protected]) 1.6613102107 Fax: 1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Status: Locked Name
Servers: ns1. Klondikedns.com ns2. Klondikedns.com
Creation date: 29 Jan 20:23: 47 Expiration date: 29 Jan 20:23: 47
* WHOIS information for supportwebsales.com:
[Querying whois.internic.net] [Redirected to whois. Enom.com] [Querying whois. Enom.com] [whois. Enom.com] =-=-=-= Visit AboutUs.org for more information about supportwebsales.com
Registration Service Provided By: NameCheap.com Contact: [email protected] Visit: http://www.namecheap.com/
Domain name: supportwebsales.com
Registrant Contact: WhoisGuard WhoisGuard Protected ()
Fax: 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Administrative Contact: WhoisGuard WhoisGuard Protected (b96c15f50f5b4a9aa3466a632105f49b. [email protected]) 1.6613102107 Fax: 1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Technical Contact: WhoisGuard WhoisGuard Protected (b96c15f50f5b4a9aa3466a632105f49b. [email protected]) 1.6613102107 Fax: 1.6613102107 8939 S. Sepulveda Blvd. #110 - 732 Westchester, CA 90045 US
Status: Locked Name
Servers: NS1. Afraid.org ns2. Afraid.org ns3. Afraid.org ns4. AFRAID.org
Creation date: 28 Sep 2007 15:12: 00 Expiration date: 28 Sep 2010 15:12: 00
*
Dear (Taken out for privacy),
Thank you for shopping with us at Green Tea Purity.
We have successfully received your order. (Order reference number: XXXXXXXX)
We hope you enjoy the items that you have purchased.
We deeply appreciate your business and hope to hear from you soon.
Billed To: Address: (Taken out for privacy) Zip Code: (Taken out for privacy)
Shipped To: Address: (Taken out for privacy) Zip Code: (Taken out for privacy)
Total Charges (Discount Included): $5.95 The descriptor that will appear on your credit card is ULTIMATEHEALTH 678-967-4369 If you have any questions regarding your order, Please do not hesitate to email us at [email protected].
Also, don't forget to bookmark our site: http://www.greentea-purity.com/
Best regards, Customer Care Green Tea Purity.
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